SkyLux Travel Reviews

In June 2025 I booked my first overseas travel with SkyLux Travel from Newark to Ulaanbaatar, Mongolia. There were warning signs from the start, but I had many friends encouraging me to try SkyLux. From the initial booking the flight times changed many times. When I asked for a contact number for SkyLux in the event I had problems, I was given a number. However, when I missed my 1st connection and was advised by the airline that it would be 4 days until I could get on a connecting flight, I attempted to contact SkyLux, but no one answered the number provided. Upon returning home, I discovered I had not been credited and miles and contacted SkyLux because, they has input my frequent flyer mile number. Again, they provided no assistance. I would not recommend this company.

Purchased two business class tickets in Nov 2024 for a flight on May 5, 2025. Our flights were on American Airlines. First leg of flight went well. Return on May 22 was a nightmare! At check-in we were told the business class was overbooked and we were downgraded to Economy! My American Gold Advantage membership was no help. American DID NOT ask for volunteers. We just got selected for downgrade, but received a voucher for $600 on a future flight. For the 8 hour flight we received seats against the restroom that would not recline and got to hear the toilet flush for the entire flight! It has been over 35 days and SKYLUX has not given us a refund! According to American Airlines, SKYLUX IS RESPONSIBLE TO APPLY FOR THE REFUND. So far numerous emails to SKYLUX are answered with an email saying “we are looking into it”. WARNING, think twice about using SKYLUX AND AMERICAN AIRLINES. You may end up like we did, pay almost $4,000 and end up in Economy Class.

Very Quick response and helpful

Awesome 👏 thank you

efficient and effective

Great customer service and follow up

Astro was kind, patient, and very helpful!

Elton was extremely helpful and very timely with his responses. He was able to get me exactly what I was looking for!

Excellent excellent

Great service

Tarzan was great.

Duke was great. We had some issues with my card, but we straightened it out in the end. Duke followed everything through and made sure we got the booking.

The representative is well informed on her role and exceedingly proffessional. All my questions and concerns are well answered.

Julian helped me with every detail of my trip which included several flights as well as date changes. Did so professionally and kindly.

Bella was great to work with. We had missed our flight to Lisbon due to massive weather delays trying to connect to our team. It was very late at night for me and after a long travel day, she provided many options, explained everything very well and had tons of patience with me!

Sage and Pink were very knowledgeable, patient while we made decisions and did an excellent job.

Salvador was fabulous and found us a great trip and price.

Very responsive, extremely competitive prices and good options

Victoria at Skylux was knowledgeable, patient, and very pleasant to work with.