9 months ago
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
9 months ago
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
9 months ago
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experien... See more
9 months ago
Blanche was very responsive and came up with the best options of the several sites where I inquired.
I purchased ticket for my father and Marigold helped me. I highly recommend Marigold for her exceptional service. The customer service was incredibly helpful and responsive. She answered all my questions quickly and efficiently. Kudos to her. I will refer to my family and friends.
The service was amazing and my agent was very patient with me through the entire process.
Impressed with the effort made by Kelleher to find flights on short notice that were cheaper than other websites! Customer service was excellent. Highly recommend SkyLux Travel for your next booking.
Fast service
Excellent staff who worked diligently to get the flights worked out.
Luis was very patient
great service
Great service from Nancy J.
Castiel is very good
Ich hatte eine großartige Erfahrung. Das Support-Team war sehr professionell und hilfsbereit.
Great disappointment after I had very good service with a SkyLux agent previously who booked my flights. This time in June 2025, I was given inaccurate information to convince me to add a health insurance plan to my order which, as I told the agent, I would likely not qualify for as I am too old. He disputed that. After I paid and could see the policy for the first time, it was clear I was excluded. What bothered me is that the person who subsequently called me who ostensibly verifies cancellations for orders and sees why it happened tried to pressure me not to cancel with false claims that I would not be able to get my full refund which is not true as I later got the full refund back. It just discourages one to do business with such a firm ever again. I don't recommend them.
Stan was very patient and helpful
Stacy was very knowledgeable and provided great customer service
Colton patiently researched until he found what corresponded to what I was looking for; dates, comfort and price
The rep was very helpful.
Once again, Mel leaves no stone unturned. Excellent service.
Nolan was very relaxed and patient. I am just hoping that the travel is smooth and works well without any hiccups.
His guidance in 2024 guided my decision to work with him in 2025.
Working with Fonzy our agent who we have worked with before. He is always responsive and on top of things. He is very professional.
Sales lady is very knowledgeable & gave me options according to my requirements
Based on analysis of 20 reviews rated 1-2 stars for SkyLux Travel
“Their customer service is slow and full of excuses”
“– Only AFTER payment they said it included just ONE checked bag”
“” I sent bank proof showing the charge, but they keep saying “call your bank and dispute it” instead of processing t...”
“I booked what SkyLux advertised as a “discounted business class” ticket”
“I booked what SkyLux advertised as a “discounted business class” ticket”
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Skylux Travel is a travel agency specializing in discounted business and first-class flights to various global destinations, including Europe, Asia, the Middle East, Africa, and Australia. The company aims to provide travelers with significant savings, often offering discounts up to 70% off standard rates. Skylux Travel is an ARC-accredited agency, ensuring adherence to industry standards and reliability in service. The company caters to both individual and corporate clients seeking cost-effective travel solutions without compromising on luxury and comfort. Clients are assigned a Personal Travel Manager who assists them in planning and booking their flights, ensuring a tailored travel experience. Skylux Travel emphasizes excellent customer service, offering support 24/7 to address any inquiries or concerns throughout the booking process.
SkyLux Travel receives overwhelmingly positive feedback, with many customers praising the excellent service provided by their agents. Reviewers frequently highlight the helpfulness and responsiveness of agents like Tom, Neal, and Blanche, who go above and beyond to find great prices and accommodate specific requests. The detailed explanations and personalized assistance offered by the staff contribute significantly to a positive booking experience. However, a small number of reviews express dissatisfaction, mentioning issues related to flight tickets and travel arrangements. Despite these occasional complaints, the majority of consumers appreciate the knowledgeable and professional service they receive. Overall, SkyLux Travel is recognized for its commitment to customer satisfaction and effective travel solutions.
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