9 months ago
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
9 months ago
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
9 months ago
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experien... See more
9 months ago
Blanche was very responsive and came up with the best options of the several sites where I inquired.
Duke was wonderful helping me secure 1 multicity Business class tickets for 2 people and 1 one-way tickets for 2 people and it was a wonderful experience and extra patience with me for all the details. Excellent service and exceeded my expectations.
This place takes care of all my travel needs. Excellent customer service and great pricing
Walker was easy to deal with and the process was straightforward- would recommend Regards
Easy to work with, however never rec’d an email from my Friday email. Called on Monday and price had changed.
Rolo did an excellent job helping us get our plane tickets and at a price that we're very happy with!
Eddy the customer service guy was very patient and helpful.
Eric made choosing flights easy! We got the class and comfort we wanted and have a direct flight from London to Los Angeles.
Miles was great. Thank you
Sabrina made our experience great!!! I can’t image navigating this process without someone with her knowledge and resources. Sabrina was knowledgeable patient and went above and beyond, she exceeded my expectations. Because we have never flown overseas before, Sabrina made suggestions that we would not have thought about. Because of her I know we will have an incredible experience. Sabrina was more than helpful and we will use her for any of our future travels. I fell like I have made a friend for life with her. It is obvious that she truly cares for the people she works with to make sure their experience is seamless. I highly recommend Sabrina to anyone who needs to make travel plans. Thank you Sabrina for all you have done and continue to do to do!
quick and professional service
Agent Luv ,that I spoke to, was very professional,attentive and provided to me outstanding service.
Ticket prices are great, but unending upsells follow your purchase decision.
Stan was very helpful and went out of his way to help me book flight to Italy. He was very patient with me even when we had problems getting my credit cards to work.
Very pleased experience Like it
I was a skeptic but this really works. Professional, responsive, proactive.
He found us a flight!
experienced, patient, and friendly agent
The agent was very professional, and his Communication skills were excellent. Would recommend it.
Stacy was great to work with
I was hesitant to book with someone we were not familiar with. But Duke made it so easy! We bought 2 business class tickets on one day and ended up buying another 2 the very next day! We will recommend Duke to our friends and family!
Based on analysis of 20 reviews rated 1-2 stars for SkyLux Travel
“Their customer service is slow and full of excuses”
“– Only AFTER payment they said it included just ONE checked bag”
“” I sent bank proof showing the charge, but they keep saying “call your bank and dispute it” instead of processing t...”
“I booked what SkyLux advertised as a “discounted business class” ticket”
“I booked what SkyLux advertised as a “discounted business class” ticket”
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Skylux Travel is a travel agency specializing in discounted business and first-class flights to various global destinations, including Europe, Asia, the Middle East, Africa, and Australia. The company aims to provide travelers with significant savings, often offering discounts up to 70% off standard rates. Skylux Travel is an ARC-accredited agency, ensuring adherence to industry standards and reliability in service. The company caters to both individual and corporate clients seeking cost-effective travel solutions without compromising on luxury and comfort. Clients are assigned a Personal Travel Manager who assists them in planning and booking their flights, ensuring a tailored travel experience. Skylux Travel emphasizes excellent customer service, offering support 24/7 to address any inquiries or concerns throughout the booking process.
SkyLux Travel receives overwhelmingly positive feedback, with many customers praising the excellent service provided by their agents. Reviewers frequently highlight the helpfulness and responsiveness of agents like Tom, Neal, and Blanche, who go above and beyond to find great prices and accommodate specific requests. The detailed explanations and personalized assistance offered by the staff contribute significantly to a positive booking experience. However, a small number of reviews express dissatisfaction, mentioning issues related to flight tickets and travel arrangements. Despite these occasional complaints, the majority of consumers appreciate the knowledgeable and professional service they receive. Overall, SkyLux Travel is recognized for its commitment to customer satisfaction and effective travel solutions.
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