9 months ago
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
9 months ago
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
9 months ago
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experien... See more
9 months ago
Blanche was very responsive and came up with the best options of the several sites where I inquired.
Eonelle was exceptionally receptive to my request and helped book three tickets from the States to the US. She spent a good time finding the best rates and best protection for my trip. Dr. Touati
The process was simple relatively short time to get everything all done.
Very informative and courteous
The Agent was knowledgeable and courteous
Jason took his time to find me the best deal; his professionalism and manners were outstanding. I will definitely keep his contact number for my future trips.
Nelson was very nice, patient and respectful. He helped me find an itinerary I could work with. Kudos. He helped me tremendously. I give him an A+ !
BENNET was patient and extremely customer sensitive.
Desmond helped me with my reservations as part of true professional
Azaria was Super helpful in the process of booking my ticket.
Palmer was attentive to the details of what I wanted for the flight especially traveling family of 5. He walked me through the entire process of completing the transaction and was very patient .
Maynard was very helpful in getting us the best deal.
Sultan was great! Very detailed and he hunted for the best deal possible. I was impressed with his follow up and service
Dennis was very professional, patient and resourceful. I will definitely reach out to him for all our future travel
Valery was very efficient and helpful.
I am a travel agent and had a very convoluted ticket to write for a group coming from all parts of the country. Estelle (from SkyLux) helped make this work. It took a lot of time and patience- but it worked and we even saved money because she knew exactly how to put together many flights. Estelle is knowledgeable, efficient, patient and wonderful to work with.
The agent Malik was polite, helpful, and found me a direct flight to my location. I was able to hold the fare for 24 hours to discuss with my husband and check that the airline had the reservation before booking. Assuming the flight goes well, I am pleased.
Eddy, did an excellent job of making my travel efficient.
Quick response and great price
ZANGETSU is very professional and helpful. Works with every detail in mind. Very highly recommend him.
Lane Santos’ customer service was great. I will always refer him and grateful for all the travel deals he made for us.
Based on analysis of 20 reviews rated 1-2 stars for SkyLux Travel
“Their customer service is slow and full of excuses”
“– Only AFTER payment they said it included just ONE checked bag”
“” I sent bank proof showing the charge, but they keep saying “call your bank and dispute it” instead of processing t...”
“I booked what SkyLux advertised as a “discounted business class” ticket”
“I booked what SkyLux advertised as a “discounted business class” ticket”
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Skylux Travel is a travel agency specializing in discounted business and first-class flights to various global destinations, including Europe, Asia, the Middle East, Africa, and Australia. The company aims to provide travelers with significant savings, often offering discounts up to 70% off standard rates. Skylux Travel is an ARC-accredited agency, ensuring adherence to industry standards and reliability in service. The company caters to both individual and corporate clients seeking cost-effective travel solutions without compromising on luxury and comfort. Clients are assigned a Personal Travel Manager who assists them in planning and booking their flights, ensuring a tailored travel experience. Skylux Travel emphasizes excellent customer service, offering support 24/7 to address any inquiries or concerns throughout the booking process.
SkyLux Travel receives overwhelmingly positive feedback, with many customers praising the excellent service provided by their agents. Reviewers frequently highlight the helpfulness and responsiveness of agents like Tom, Neal, and Blanche, who go above and beyond to find great prices and accommodate specific requests. The detailed explanations and personalized assistance offered by the staff contribute significantly to a positive booking experience. However, a small number of reviews express dissatisfaction, mentioning issues related to flight tickets and travel arrangements. Despite these occasional complaints, the majority of consumers appreciate the knowledgeable and professional service they receive. Overall, SkyLux Travel is recognized for its commitment to customer satisfaction and effective travel solutions.
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