Singapore Airlines
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Service that makes customers feel like idiots
I was forced to change my seat to a lower grade due to the seating situation I had no control over (and the seat I was moved to had already been used by the passenger next to me, who had left a mess of food behind). The flight itself, which forced me to change seats, was a deeply unpleasant experience, but the nightmare continued. Despite being told by the flight attendant that customer services would contact me later, I didn't hear from them for a week after the flight, so I contacted them via the support form. I didn't hear from them for a while, and when I finally thought they had contacted me, I received a mechanical reply saying "We are unable to compensate for this". Rather than customer service not working, I felt they were treating the customer like an idiot. I wouldn't give them a single star and I will never use them again.