Singapore Airlines
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I've just discovered that KrisFlyer…
I've just discovered that KrisFlyer miles are worthless. I tried to book a return flight from NZ to UK and despite having over 28k airmiles accrued there was no option to part pay with airmiles despite the website saying you can. The fields to part-pay are missing and after making the booking you go straight to credit card to make payment. I initiated a live chat with an agent, who to be fair was very patient and helpful to find out why. Apparently you're now not able to part pay with Kris Flyer miles on flights that aren't operated solely by SA despite them being partners with others in the Star Alliance. The agent found roughly equivalent flights operated by SA but these were much more expensive and after the air miles were applied it worked out much more than the partner-operated flights and with transfer times much longer so it's just not worth applying a discount. Basically my air miles are now useless. I can't find anywhere on the website that says you have to fly SA only, although there's probably some very small print somewhere. I've flown SA regularly every couple of years to the UK but I think it's time to find a different carrier.