Singapore Airlines
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Countless unpaid refunds...any ethics SA?
I have had the same experience as Benjamin with regards to the refund for £700, it's been just over a year. Firstly over the phone they said they'd issue the refund in 6 weeks (travel insurance claims need to be submitted within 31 days, so can't claim), i chased via email and phone calls for months. Eventually, after 5 months, i received an email to say they would have issued a refund however my card is due to expire so they won't without confirmation from me that it will be recieved. (Incidentally after 4 months the bank cannot do a charge back, so can't claim.) After giving them confirmation they said they would be unable to send the refund without a letter from the bank, then after providing them with the bank letter they have said that the ticket time expired after a year and so there will be no refund. My advice is never book with a company that operates in this way. If you want a refund for anything then go straight to the bank and raise a dispute asap. If you try to go about things the right way you'll get stung and there's no penalty the company stealing your money.