Singapore Airlines
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Booking disaster
Booked a return flight from Auckland to London for August 2022. Holiday plans changed and needed to make some changes to the flights, but this was impossible to complete. On 4 separate occasions i called the Singapore Airlines telephone helpline and talked to operators in the Philippines, spent 5 to 6 hours trying to undertake and confirm simple changes to my flights. On each occasion the operators were not able to process and confirm the changes. I also (on numerous occasions) emailed Singapore Airlines with the details of the required changes and the details of the telephones conversations. From all of my attempts to communicate with Singapore Airlines i did not receive a single communication or confirmation in response. Incredibly there was no audit trail or evidence of any of my conversations with them. Checked my itinerary through the Singapore Airlines website about 3 weeks before i was due to fly to find that my return flight to NZ had been cancelled. I then decided to cancel the flights, but was incredulous when i found that i would have to pay the flight cancellation fee - this despite the debacle that had occurred up to this point. In the end i had to purchase a last minute, expensive flight with another airline - which was a very simple and straightforward process. In summary, i spent and wasted significant amounts of time dealing with Singapore Airlines, had to pay a cancellation fee and incurred significant additional cost as a result of Singapore Airlines ineptitude. I have flown with Singapore Airlines previously and have found their aircraft and services to be good, but i am disgusted with how i have been treated on this occasion. On this basis i would recommend other airlines in preference to Singapore Airlines.