Singapore Airlines
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LACK LUSTRE AT ITS BEST
Once a premier airline ….. now, no better than a low-cost carrier without the luxury of a budget price! Appalling and incompetent customer service, only used because their “manage my booking” feature, was not working. Of course, any change attracts a $70 change fee and, surprise surprise, a “penalty” fee, albeit my fare cost a king’s ransom. Please note that all three customer service agents gave me three different prices for the penalty. They are badly trained and read from a script. Then - they bump you onto their budget airline, Scoot, for one of the legs. Never before have I been served such a diabolical meal. Glancing around, nobody was game enough to eat it. It takes the term “no frills” to the next level. You should, however, get a seat but don’t expect anything more. For me, there won’t be a “next time” with Singapore Air.