SilkFred receives a mix of reviews, with many customers praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, often noting the great service provided when handling returns. However, significant complaints arise regarding the refund process, with multiple customers expressing frustration over delays and issues with returns, including high shipping costs for multiple packages. The inconsistency in delivery, where items arrive separately, also contributes to dissatisfaction. While many appreciate the product selection and customer support, the challenges with refunds and returns leave a negative impression for some. Overall, SilkFred has a generally positive sentiment, but the refund and return issues are notable drawbacks.
10 months ago
Shocking company. I had credit so bought a select to try on and only kept one. When I returned it they didn't refund me all my money. They said the credit wax spread across all items so only a few po... See more
10 months ago
Your customer team Helen was very helpful
I received emails stating my returns (£165 worth) had been received on 20th July and that refunds would be processed within 14 days. It is now 11th August and still no refund. I will be contacting my bank to see what legal rights I have and never purchasing or recommending Silkfred again
Disappointed with the dress it wasn’t as it appeared in the pictures.
Returned 3 items from the 4 items I had returned them on 21/7/25, it’s now 10/08/25 & I’ve still not had a refund for the items. Email states 10 working days from 28/07/25, which would be 08/08/25. Not good enough. In response to the reply, my email actually says do allow up to 10 working days, not 14. 10 working days would be 08/08/25.
Very good customer service. Sorted my problem out straight away
Good quality products at reasonable prices. Customer service is excellent. Quick response to a query and excellent service.
Refunds!! The delivery and clothes are good! However!!!! Just like lots of other people, I returned goods a month ago, received an acknowledgment and I am still waiting for my refund!! No way to contact them except via a bot, which I’ve done. No reply and no refund
Bought a beautiful dress which fits perfectly and makes me feel good when I wear it. It arrived very quickly and the service was excellent
My problem was dealt with so quickly and effectively.
Bought a dress for my son's wedding in the USA. A floaty, chiffon effect with beautiful colours. I've had so many wonderful comments of how lovely it looked when I wore it :) It's a fantastic dress which I can wear again and again. A great price too!
Tried to update my original review but it wouldn't let me. We received a refund the day after I posted on Trust Pilot and was asked to email Faye@silkfred
Excellent customer service I received from Helen
Great quick delivery, fabulous dress nice quality!
Great experience
Really clear guidance and quick responses. Effective solution to my problem found.
Returned items 3 weeks ago. No refund, unable to contact them. Out of pocket by £154. Disgusting company. Will never use again
Helen was excellent, thanks so much.
Do not use……They intentionally delay refunds and are impossible to contact. We returned two items and received confirmation of the fact that they had been received by Silkfred. In line with the stated returns policy, which stated refunds could take up to 14 days, we waited for the monies to be returned to our credit card. After 20 days nothing. We then tried to make contact with Silkfred but could only correspond via their “bot”. We were advised the refund had been processed and to expect the money to be refunded within the next few days. Well, we’re still waiting, now almost four weeks later, still no refund. Appalling service, no customer support, essentially a scam trader…. Use at your peril…..look a their reviews….we’re not the only ones to be saying this.
Wanted a dress for a funeral. Found just the right done and shoes too. Very happy with SilkFred
Communication was great. Personal and efficient.
I made an order on 1st February 2025, only to return my order a few days later. I am extremely disappointed to say that I have only just received a refund after 4 months!!!!
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SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
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