SilkFred Reviews

Good variety of items. Fast delivery. Any issues are always responded too rapidly and in a way that worked best for me as the customer. Thank you

the lady who helped me was very friendly and quickly resolved my issue

excellent service

Have used SilkFred many times and never had an issue - although I’ve never had to return items before! I returned my goods on the 25th of July - 2 x packages. One package has been confirmed as received on the 30th July and still no refund. The other package seems to be lost with Royal Mail. I sent it via the 48 hour tracking, however can no longer view the tracking and Silk Fred still showing as waiting for return. Have gone on to the website - the bot can’t help and it said it would put me in touch with someone but no agents are online! This really is putting me off ordering again.

Whilst your delivery was quick I have an issue with refunding items which was sent back and acknowledged on 25th July. It is now 16th August and I’ve yet to receive notification of when the refunds will be processed to my account .

Absolute rip off. £8 for original delivery, £2.99 per item to return substandard goods so nearly £14. Had to chase return and didn’t receive funds back (less the £14!) for nearly two months. AVOID AVOID AVOID

Fast, responsive and helpful support.

I ordered two dresses and kept one which I am happy with. Unfortunatley the refund service is not good. I received an email on 11th July stating my return had been received and would be processed and to allow up to 14 days for it to be completed. I have had no updates since and am still waiting for my refund. I will be contacting my credit card company.

Recently purchased 2 dresses from SilkFred, as a new customer I was dubious, however SilkFred did not disappoint. Ordering was easy, updates were useful and delivery times were accurate. Both items are gorgeous and look amazing on. Dresses are true to size, are good quality and are very flattering. Highly recommended.

Very slow return system. Happy to take money prior to sending order but takes up to 3 weeks to refund money after receiving returns. I find this an inefficient service and won’t be shopping with Silk Fred again.

Postage charges it cost me £10 for an order over which was over £100 & to return 2 items

Excellent customer service from Helen (don’t have a last name for her). A few items from my order hadn’t arrived despite tracking saying ‘delivered’. I wasn’t able to select refund for two other items. Helen looked into the matter, helped with the refund and located the missing items. She kept me informed at all times. SilkFred has an excellent selection of clothing from numerous outlets so it’s very convenient to use. Have used them once before and happy with the goods.

Ordered dress want to return every time I go into my account to do return the label won't come up. There's only a robot chat can't get onto customer service I'm a week trying and very disappointing. Nice website but this would put me off ordering again. The robot only asks specific questions and won't let you ask questions.

I have used Silkfred a few times but this time I had a problem and they were so helpful and accommodating. I would recommend them to anyone. Helpful, friendly staff and wonderful dresses. Thank you so much Silkfred.

Slow on refunds , waiting weeks having to chase not good enough almost 3 weeks to process a refund ! Most refund on receipt of items 3-5 days . Really puts me off ordering in the future

I send my dress back on 16th July and still waiting for my refund of £80. This is terrible. Where is my refund? Also there is no customer service only an AI which is nit really helpful .

Fantastic, I had a problem with one of my orders and the customer services was absolutely brilliant

Ordered 3 items and returned 2 items over a month ago. No refund received and no update other than they’re waiting for the return. It doesn’t and shouldn’t take a month to receive returned items and process a refund. I would avoid completely and order from elsewhere.

Very helpful and prompt response

Great communication and proactive updates. Didn’t have to chase once. Very friendly and helpful.