Sézane Reviews

Amazing expérience

Excellent service client ! Réactif, efficace et à l’écoute

Mi experiencia un 10!. Me encanta Sezanne. Mi pedido ha llegado muy puntual, en un embalaje super cuidado.

Hello, I don’t recommend Sézane. I bought a trench coat for €260, and after only a few uses, it faded and lost its color. I was shocked at that price, I expected good quality and lasting value. I’m very disappointed, and to make matters worse, I can’t even return it after two months. Now, I don’t feel comfortable wearing it to work—it looks worn out and cheap.

All of the items from Sèzane are very high-end! Their attention to detail is on the next level. Customer Service is Highly Commendable!💯

Love sezane. The clothes are unique and of very good quality. The customer service team is very helpful and reply quickly to emails My online shopping experience was excellent.

Je suis une grande fan de Sézane depuis des années Toujours satisfaite et fidèle de cette marque qui a une belle image et qui se remet en question en permanence Je ne suis jamais déçue de mes achats la qualité, les designs, les couleurs tout est magnifique 😍 Coté SAV jamais déçue dès que je les contacte, on me répond rapidement st on me propose toujours une solution Merci pour tout et continuez comme ça Je vous reste fidèle 🫶🏻

Each and every item is perfect. What I really appreciate is the fact that everything I have bought looked exactly like on the website.

Extremely helpful and quick customer service

The products I received—clothing, shoes, and jewelry—arrived very quickly. They came in beautiful packaging and looked exactly like the photos on the e-shop. I had some trouble when I needed to return an item because my address wasn't recognized by DHL, and I couldn't complete the return form. I had to exchange several emails with your support team, which was really helpful, until we found a solution.I will definitely shop at SEZANE again.

Gestion des archives déplorables.. déjà habituellement tous les articles sont sold out bien avant l’heure annoncée de lancement mais ce matin aucun accès au site ni à l’appli plus de 2 hautes après l’heure annoncée. Seule communication de Sezane depuis tout ce temps « merci de patienter quelques minutes ». Et pendant ce temps, certaines influences valident leurs paniers et l’annoncent sur leurs réseaux et Sezane supprime les 600 commentaires négatifs reçus sur Insta. Hallucinant…

Die schlechteste online-shopping-erfahrung, die ich je gemacht habe. ich habe seit dem 21. april einen mantel bestellt, und bis heute ist er weder angekommen, noch habe ich eine antwort erhalten. ich könnte fast mit sicherheit sagen, dass diese seite ein betrug ist. aus keinem grund zu empfehlen.

I expected so much more from Sézane. After finally ordering the dress I’d been eyeing for a while and planning to wear for a special event it arrived with a huge tear in one of the most visible spots. For a €175 dress, how does something like this even pass quality control? Isn’t this a brand built on quality? Customer support made things worse. I received generic responses asking me to return the item to get a replacement or refund, meaning I now have to spend MY own time printing labels, repacking the item, and going to the post office, all because of THEIR mistake. Despite explaining that my event was coming up soon, no alternative solution or gesture was offered. Eventually, they agreed to send a replacement, but only after I chased them across multiple platforms. I’m still expected to go out of my way to return the faulty item, including covering printing costs. What should’ve been an exciting purchase turned into stress, delays, and unnecessary effort. The replacement will arrive over a week later than planned, and the whole experience left me disappointed and unlikely to order again.

Excellent client service.

Great customer Service, answering quickly and finding solutions. Thanks!

J ai commandé en ligne pour une valeur de 475 euro. Le Colis a été marqué livré avec une fausse signature. J ai contacté le service client immédiatement pour les informer que je n avais toujours pas reçu. Chronopost. maintient que cela a été livré. C est tellement décevant , j ai toujours commandé en ligne avec d autres marques et cela n est jamais arrivé.De plus,Sezanne ne prend aucune responsabilité et refuse de rembourser. Victime de son succès ? Ne commander plus chez eux il y a d autres marques bien plus responsable et de meilleur qualité.

A truly great experience! Customer service was friendly and helpful, and I received regular email updates about my order status, return process, and more. All in all, a smooth and professional experience – I’ll definitely shop here again!

Sézane has an excellent Service. The clothes are of very high quality, the fabrics are great and they reguarly have new collections where they collab with great designers. My favoriete online store ❤️

The quality and detail of the clothes are amazing.

Parfaite expérience depuis 2020.