Sézane
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Faulty items and poor customer service
I expected so much more from Sézane. After finally ordering the dress I’d been eyeing for a while and planning to wear for a special event it arrived with a huge tear in one of the most visible spots. For a €175 dress, how does something like this even pass quality control? Isn’t this a brand built on quality? Customer support made things worse. I received generic responses asking me to return the item to get a replacement or refund, meaning I now have to spend MY own time printing labels, repacking the item, and going to the post office, all because of THEIR mistake. Despite explaining that my event was coming up soon, no alternative solution or gesture was offered. Eventually, they agreed to send a replacement, but only after I chased them across multiple platforms. I’m still expected to go out of my way to return the faulty item, including covering printing costs. What should’ve been an exciting purchase turned into stress, delays, and unnecessary effort. The replacement will arrive over a week later than planned, and the whole experience left me disappointed and unlikely to order again.