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Schumacher Cargo Logistics has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Absolutely unreliable. They have no control on your shipment. Nice sales folks but they are just a broker with no control on pretty much anything that relates to your shipment other than giving you a quote and charging you.
⭐ 1 star for SCAM! Absolutely disgusted by this greedy, unprofessional company. We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare. Our contract clearly stated: “Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began. Ruth Ortiz stopped responding completely. Helen Griffin (PSS removals in the UK) ignored multiple emails. Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive. It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said. Unfortunately we had to pay, as they stopped talking to us. How pathetic. To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations. This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges. If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition. Do not, under any circumstances, use this company. If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run. Greedy, dishonest, and utterly disgraceful. 1
Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount. Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed. Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem. Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful. Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.
Outstanding International Moving Experience with Schumacher I recently used Schumacher for a relocation from the US to Germany, and I couldn't be more impressed. From the very first interaction, their team was responsive, professional, and incredibly helpful. The entire process was seamless from start to finish. After my initial call with the shipping coordinator, I felt so confident in their expertise that I didn’t even consider looking elsewhere. Their knowledge and clear communication put me completely at ease. On moving day, the crew arrived on time and worked efficiently while treating my belongings with the utmost care. Every item was handled thoughtfully, and the team was both courteous and respectful throughout the entire process. Schumacher made what could have been a stressful experience feel easy and manageable. I highly recommend them to anyone planning an international move—they’re truly a class act.
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As others have said, terrible experience. My shipment sat in the port in NY (is sitting in the port in NY) for weeks, and then they charge you for that (even though you have no control over it), and won't release your shipment until you sell a kidney to them. their policies are challenging to understand externally, you provide them with info they ask, and they say it's not enough. I've paid them a ridiculous fee and they continue to hold my goods hostage. No wonder shipping industry is so backed up. Their team insulted me along the way as well.
Awful. Terrible communication. I'm still waiting for my shipment since they picked it up in June. They never get back to you with accurate information. My shipment is still in the US. The person who is handling this shipment doesn't keep me up to date. She will say she's finding out the status of the shipment then never get back to me. The original instructions for customs were incomplete at best. Very unhelpful in interpreting all the documentation you need. Would never use them again.
Horrible company. Liars. Hired them for a huge amount of money to relocate overseas. I was crystal clear about the dates that we needed the container to be delivered to our new home, and scheduled a pack / move date accordingly (7 weeks in advance). I was told that our container would be loaded on a ship leaving the same week that it was packed. Subsequently was lied to repeatedly about the status of the shipment. It is now the date that the container was supposed to be delivered overseas and it is STILL in the USA. I also, in my own research, discovered that a ship did in fact leave within 7-10 days of them packing my container, but they failed to get the container on it. They also lied when they wrote to me that the container was loaded end of July, yet online official tracking shows the container was not loaded until the end of August. We incurred expenses to live elsewhere after our house was packed, and now are having to purchase a number of things. At this point, the container will not even arrive until sometime in October - well outside of the time frames we were promised. Company refuses to do anything about this or even admit that they lied and failed to do what was promised and contracted for.
How I am going to start this🤔? If I have to advice people about this company, I will say RUN! RUN! as fast as you can😳. I am not the type of person that will discredited for the pleasure, certainly not but this is what it is ! This company should be close, I have ship my car, to leave from the US to Europe because was the time where corona was high and my son was getting through hard time to learn he was 5 years old, all the school was online class. So this was not an option for me my son need help with his issues . So I decided to move back to my country for him to be able to go to school physically. Anyway, I choose Schumacher Cargo Logistics, because I trusted them for the job since this is what they do apparently. But that was the worse decision that I have done in my entire life! My car arrive on 25 Mai 2021, and I still don't have my car and we are August 25 2022. They have lay the job to a custom agent that to handle all the paper work. Unfortunately this guy spend his time doing everything excepte taking care of my car to be release from the customs. The customers service is terrible! They have block my phone number, and they said I am not anymore welcome to the company. Why? Well because I want to know what is going on with my car and why the agent promise me that next week my car will be release since 1 year and 3 month, my car is sitting where they stock cars. Which they are probably thinking I am going to pay the stay of my car. I hope for those who read this can help you to make better choice for yourself to ship your car. I should have put no star but this is the option for me to write a review. Thank you to have read me🙏🏽
Our shipment docked in New York 5 weeks ago. The container has still not been offloaded and delivery has been dragged out for weeks now. There is still no indication of when we will receive our goods. Information provided by our agent has either been incorrect or unsatisfactory. In the meantime we are expected to pay demurrage /storage fees for the inefficiency of your operation.
Zero is more like it. Beware. Do NOT use this company, you will regret it and so will your bank account. Their tactic is Bait and Switch. Here are things to look out for: underestimated quote of your things so that you have to send a second shipping at a higher rate, boxes packed with non fragile items and tons of paper to occupy space on a container, they won't take/, record your moving address on any documents until after your things have been taken away so that they can add extra charges for your exact location, the worst customer service ever regardless of how nice you are to them. A 13k quite for a move from NJ to Italy has turned into a 21k move so far and now we are being told we have to pay more to get out things from the truck to our home. Let's see if we even get our things. I will update this review when we receive our goods and pay the last bit. Do NOT use Schumacher Cargo Logistics. They have taken all of our savings and then some. It would have been better to sell our things and start over. Our find a legitimate company with positive reviews. I wish I checked the reviews before booking with them. We are sick to our stomachs over this.
Life is too short to hire a company that is too busy for you Paid in full for my move from Ireland to USA end-January. Promised 16 weeks or less and it took almost 6 months (1/23/21-7/13/22). I was lied to by my contact as to the cargo ship’s arrival for over a month. Pointed that out to him, since I knew about Ship Trackers and could see ship’s arrival date and current location. After my contact parted ways with the company, I wasn’t assigned to anyone else. I received and invoice for customs fees on April 27th and received an email stating paid in full on May 3rd. After that, they forgot about me and my 3 cubic meters of belonging in their NJ warehouse for a month and a half (April 27-June 8) until “I” started enquiring in June. Their customer service is abominable, and they’re only doing email so you will hear from them at the end of the work day, if at all. When I finally did make contact, there was an acknowledgement of a technical glitch, but no desire to make things right or expedite the delivery. From that point, it was over a month until my belongings were delivered to me by two guys in a U-Haul who were too cheap to unlock the hand truck on the truck and used mine instead. The boxes were crushed and there were 4 incidences of breakage. 2 cases of wine that were to be crated were soaked, handed to me on their sides and 1 box had soaked 5 other boxes after 3 bottles ended up uncorked only 1 cork was present in the box. The next day I received an invoice for $350 for relay charges, since it was easier for the company to hire out the tail end of my delivery and charge me than to complete it themselves as contracted. FYI…$350 is their flat-rate relay charge and they will not tell you where the relay activity occurred. I’ve contacted and emailed with a manager and the VP of the company, and no one has bothered to respond on a telephone. I did get an email response from a manager stating an inaccurate timeline. After my replying with the accurate timeline and photos of the crushed boxes 10 days ago, I’m still waiting for a response from either Manager or VP. If I could give less than 1 star I would.
I am still dealing with them now. I wish I had found these reviews ahead of time. I used them because a friend had shipped his car over to Germany in 2016, and it seemed to have worked well. I am moving to Spain, had 1/2 my house packed and stored until my house had sold. Now they just packed and loaded the rest of it. I was quoted around $19,000 total, plus an extra $2000 once I needed an additional pick up in San Diego. So far so good. Once the container was packed and stored, waiting for the remaining items, I receved daily invoices of $449 for putting the container somewhere, and $449 monthly to actually store it. I was not aware of that, and tried to figure out where that charge came from. Jennifer literally yelled at me, short of calling me stupid, and re-sending her initial quotes and telling me I was wrong and I should have known all this. Like I ship stuff to Europe on a daily basis.... this is quite an overwhelming process, and she had no empathy or even professional bedside manners. Plain rude and unpleasant, right after I had paid almost $20,000. After that I heard nothing more. After the second pick up 2 months later, I am contacted by Nathan. He was professional and kind until the load was packed by them and picked up. After that, no answer to 3 emails and attempts of phone calls (his voice mail box is full...). No status on whether the stuff has shipped or will any time soon. I get that the ports are busy and overloaded, but he cannot answer my emails? So unprofessional. When I called the main number, I tried to tell why I am calling, the lady interrupted me mid sentence and yells at me who my representative is. I told her it was Nathan, but that I could not get through to him. Then she settled down a bit and was nicer, took my number and was actually also let a supervisor know. Well, let's wait and see. I am definitely over this, but my things have not even left the US yet.
We were overcharged by the company without option for the delivery other than to "get it delivered in a Walmart parking lot" with them stating they could not gain access to our property with their truck, when this was not true there was over 200 ft of space. The truck that showed up was very large and it was not a "shuttle truck" but despite being very large the truck had plenty of space to park and unload. Per our contract the service should have included access and unwrapping but the delivery personnel did not unwrap the items or dispose of packing materials per our contract. All communication from them favors the company in terms of delivery and not the customer in every way. It felt like extortion and I would not use them again. Overcharged by 20% waited 7 months for delivery.
In March 2022 we hired Schumacher Cargo Logistic company to relocate from USA to Spain. As part of a relocation from the USA to Spain, we requested and accepted a quotation from Schumacher to transport our household goods and Vehicle from the USA to Spain in a sole 40ft container. While the container was in transit, it came to our attention, via the receiving logistics company, that our Vehicle was not present on the packing list or bill of lading. The receiving company (contracted by Schumacher directly) or ourselves were unable to get hold of anybody at Schumacher to provide support for the missing property. After multiple attempts via phone and email, we finally got someone in their operations team to acknowledge that there was an issue in their operations department and that the vehicle was not shipped with the rest of our household goods as quoted and paid for in the contract. We then have to chase Schumacher multiple times, trying to get hold of them by phone, email, etc. every attempt to communicate with them failed. After 3 weeks someone finally replied and let us know that our car is still in the warehouse in the USA, we have been waiting for the car 5 months already. We have then requested Schumacher to refund us for the money that we paid to ship the car and release the car, as we don't want to use them to ship the car to Spain anymore. They refused to do so, so the only option we have is to ship the car with them and probably face the same lack of communication and extremely poor service.
