Absolutely unreliable
Absolutely unreliable. They have no control on your shipment. Nice sales folks but they are just a broker with no control on pretty much anything that relates to your shipment other than giving you a quote and charging you.
Schumacher Cargo Logistics
Reviews 86•
1.6
Vehicles & Transportation1.6
Poor
86 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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1.6
Poor
86 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Schumacher Cargo Logistics has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
⭐ 1 star for SCAM!
⭐ 1 star for SCAM! Absolutely disgusted by this greedy, unprofessional company. We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare. Our contract clearly stated: “Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began. Ruth Ortiz stopped responding completely. Helen Griffin (PSS removals in the UK) ignored multiple emails. Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive. It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said. Unfortunately we had to pay, as they stopped talking to us. How pathetic. To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations. This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges. If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition. Do not, under any circumstances, use this company. If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run. Greedy, dishonest, and utterly disgraceful. 1
Stay Away.
Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount. Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed. Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem. Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful. Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.
Outstanding International Moving…
Outstanding International Moving Experience with Schumacher I recently used Schumacher for a relocation from the US to Germany, and I couldn't be more impressed. From the very first interaction, their team was responsive, professional, and incredibly helpful. The entire process was seamless from start to finish. After my initial call with the shipping coordinator, I felt so confident in their expertise that I didn’t even consider looking elsewhere. Their knowledge and clear communication put me completely at ease. On moving day, the crew arrived on time and worked efficiently while treating my belongings with the utmost care. Every item was handled thoughtfully, and the team was both courteous and respectful throughout the entire process. Schumacher made what could have been a stressful experience feel easy and manageable. I highly recommend them to anyone planning an international move—they’re truly a class act.
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schumachercargo.com
All reviews
86 total • Write a review
Showing 81 - 82 of 82 reviews
MR
Expect additional fees
Those from Anglo-Pacific who packed my boxes in the UK did an excellent job and were very pleasant. However, Anglo-Pacific contracted with a company in the US (Schumacher Cargo Logistics) who tacked on a $350 fee because they had to hire a shuttle to bring the goods the final 75 feet. I live less than 1/10 of a mile from the main roads, and all the roads to the house are wide, well paved and relatively free of cars (only one car on that day, and I offered to ask the neighbour to move). If a shuttle was needed, Anglo-Pacific should have determined this with me before (when the initial price was agreed upon). I will happily change my rating when Schumacher negotiates directly with Anglo-Pacific to get rid of this $350 fee.
Date of experience: March 2, 2020
J
John
US
Terrible logistic company
Terrible logistic company. Start to End is miserable. CSM POV is this is what we are... Terrible to start with while booking. Shipments arrives in 13 weeks when 8 weeks were quoted. End of the day - shipment arrived with broken boxes... delay cost a lot. Compensation - ZERO. As others have reviewed, shouldn't have booked this company at first... Already sent email to martyn choen and as mentioned response - "this is our service". no need to contact me if you don't have anything to compensate....
Date of experience: February 4, 2020
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