Schumacher Cargo Logistics
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Life is too short to hire a company…
Life is too short to hire a company that is too busy for you Paid in full for my move from Ireland to USA end-January. Promised 16 weeks or less and it took almost 6 months (1/23/21-7/13/22). I was lied to by my contact as to the cargo ship’s arrival for over a month. Pointed that out to him, since I knew about Ship Trackers and could see ship’s arrival date and current location. After my contact parted ways with the company, I wasn’t assigned to anyone else. I received and invoice for customs fees on April 27th and received an email stating paid in full on May 3rd. After that, they forgot about me and my 3 cubic meters of belonging in their NJ warehouse for a month and a half (April 27-June 8) until “I” started enquiring in June. Their customer service is abominable, and they’re only doing email so you will hear from them at the end of the work day, if at all. When I finally did make contact, there was an acknowledgement of a technical glitch, but no desire to make things right or expedite the delivery. From that point, it was over a month until my belongings were delivered to me by two guys in a U-Haul who were too cheap to unlock the hand truck on the truck and used mine instead. The boxes were crushed and there were 4 incidences of breakage. 2 cases of wine that were to be crated were soaked, handed to me on their sides and 1 box had soaked 5 other boxes after 3 bottles ended up uncorked only 1 cork was present in the box. The next day I received an invoice for $350 for relay charges, since it was easier for the company to hire out the tail end of my delivery and charge me than to complete it themselves as contracted. FYI…$350 is their flat-rate relay charge and they will not tell you where the relay activity occurred. I’ve contacted and emailed with a manager and the VP of the company, and no one has bothered to respond on a telephone. I did get an email response from a manager stating an inaccurate timeline. After my replying with the accurate timeline and photos of the crushed boxes 10 days ago, I’m still waiting for a response from either Manager or VP. If I could give less than 1 star I would.