Absolutely unreliable
Absolutely unreliable. They have no control on your shipment. Nice sales folks but they are just a broker with no control on pretty much anything that relates to your shipment other than giving you a quote and charging you.
Schumacher Cargo Logistics
Reviews 86•
1.6
Vehicles & Transportation1.6
Poor
86 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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⭐
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1.6
Poor
86 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Schumacher Cargo Logistics has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
⭐ 1 star for SCAM!
⭐ 1 star for SCAM! Absolutely disgusted by this greedy, unprofessional company. We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare. Our contract clearly stated: “Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began. Ruth Ortiz stopped responding completely. Helen Griffin (PSS removals in the UK) ignored multiple emails. Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive. It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said. Unfortunately we had to pay, as they stopped talking to us. How pathetic. To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations. This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges. If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition. Do not, under any circumstances, use this company. If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run. Greedy, dishonest, and utterly disgraceful. 1
Stay Away.
Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount. Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed. Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem. Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful. Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.
Outstanding International Moving…
Outstanding International Moving Experience with Schumacher I recently used Schumacher for a relocation from the US to Germany, and I couldn't be more impressed. From the very first interaction, their team was responsive, professional, and incredibly helpful. The entire process was seamless from start to finish. After my initial call with the shipping coordinator, I felt so confident in their expertise that I didn’t even consider looking elsewhere. Their knowledge and clear communication put me completely at ease. On moving day, the crew arrived on time and worked efficiently while treating my belongings with the utmost care. Every item was handled thoughtfully, and the team was both courteous and respectful throughout the entire process. Schumacher made what could have been a stressful experience feel easy and manageable. I highly recommend them to anyone planning an international move—they’re truly a class act.
Company details
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schumachercargo.com
All reviews
86 total • Write a review
Showing 1 - 10 of 82 reviews
s
scholz
US
I could definitely recommend scl to…
I could definitely recommend scl to anyone shipping to Europe,i shipped a harley Davidson i inherited from my father when he passed away,it was in the same condition as when it left the Usa when i recieved it here in norway,special thanks to Filip michelet for the fantasic job he did with everything
Date of experience: June 2, 2025
ma
Ford Galaxie 500 shipped from the USA…
Ford Galaxie 500 shipped from the USA to the UK, all made easy, all emails, phone calls answered my questions during the movement of my shipment.
Date of experience: May 12, 2025
DH
Schumacher Cargo from UK to Miami USA
Schumacher Cargo was very disappointing, they were not transparent about the delivery or the inspection. They had my vehicle for over 3 weeks and then said that they had no drivers. Finally when the car was delivery to the Miami address, I was then told I had to wait on the documents before I could get my TAG. Even before the TAG, I had to get the car inspection done, which again another lot of money I had to spend. I thought having spent over $5,500.00 that all this was included in the price. If they don't know about the different things that each state charges, they should actually find out and let the customers know, that there will be additional charges, once arrived in their particular state. No Transparency at all, which is such a shame. All what was happening I was passed from one section to another and then un answered emails. Very poor service. DO NO USE THIS Shipping Company
Date of experience: March 28, 2025
H
Huff
US
AVOID at all costs. Forced us to pay for their mistakes!
AVOID at all costs. Schumacher was assigned to handle the US side of our trans-atlantic move. In case you haven't done this before (we hadn't), the shipping company gives the container to the cargo company for a set time, usually 5 days. Schumacher didn't tell us they had it for the first day (despite us emailing to check in the day before), and then said they didn't have anyone to deliver it for the remaining days. Here's the best part - they then said we would have to pay the additional $1,200 in fees to the shipping company for having the container too long! They wouldn't deliver our belongings until we paid, holding us hostage. They said their terms make clear that we have to pay for things out of their control. I assume you're ahead of me on this but how is Schumacher not informing and then not having people to deliver out of their control?? It's now been almost a month and they won't reimburse us. I've asked for the receipts of the shipping company charges, and the contact info of the shipping company too. Guess what - they won't send them to me!! There's a five letter word for if they overcharged me... My experience with Schumacher was terrible. By the way, I cc'd the owner of Schumacher on emails - he never replied. Bad people, bad company. AVOID.
Date of experience: March 20, 2025
SL
Schumacher Logistics
I contacted a few logistics companies to ship my car from France to California. The person who replied from Schumacher was pleasant and had the title of COO, I thought I was in good hands. I cannot describe how DISAPPOINTED I am with this company. I agreed to the quote on November 27th to arrange for pick up, the car was picked up on December 10th with two days to get to the port, I was told the container would be a 40 foot shared container and would ship within 2-3 weeks (three weeks would be January 2nd). I routinely asked for updates, and could not get a concise date it would ship, as we got closer to the end of December, I was told that if I want the car to ship sooner, I could pay an additional $2500 for a 20 foot container and that would ship on or around January 4th, already days after the original outside window date/cost. Of course I asked when the shared container would ship at our agreed upon price and was told that we do not have that information at this time. So would my car still be there now if I didn’t pay the $2500 for the 20 foot container ? Sitting at the Schumacher holding area in Rotterdam for a month. I agreed to pay the $2500 EXTORTION money so I could get my car. I even sent a note to the president of the company who never replied. I got an invoice that was higher than the agreed to price, so of course we had to go back and get it revised, you cannot trust anything will go as planned. I was told at one point that everything I was told was factual, clearly it wasn’t when it came to dates, time or in this case cost. Just before New Years, the shipper reached out to the previous owner to have more papers signed, he was not happy at all, in fact he assumed the car was in California already since it has been over a month since it left his house. He begrudgingly signed the documents. SO we had the papers signed, the car was there and I tried to pay the freight charge so it would ship when promised, I paid within an hour of getting the final invoice including the extortion payment, and only then found out the ship wasn’t leaving until January 8th, nearly four weeks after the car arrived at their port location, ONLY because I agreed to the additional $2500 extortion amount.The 8th wound up as the 9th, then the 10th, and then the late in the day on the 11th. The original ship date was January 2nd for the 40 foot container. With he EXTRA $2500 made it over four weeks. I know they cannot control when a ship leaves, but it compounded the misery…. A few weeks before the ship was to dock in Los Angeles, I asked for an updated accounting of the taxes and duties due from me when it lands, previously I had an estimate that valued the car incorrectly, all I wanted was an updated estimate, more than 20 emails and a phone call later, I got what I requested. It was a VERY simple request I thought. Especially since the person I was dealing with is the company COO. A week before the shipment was to be delivered, I reached out to the COO and Car shipping supervisor and asked why the tracking information they provided hasn’t updated in over a week. I was told the next day that it shows that the ship is scheduled to dock in the specified date. I asked how do we know if the information is still correct since it is not updating. I found the ship on a different website than they provided, it is showing the ship is at anchor after leaving the Panama Canal for 4 days, of course, the information I found on different websites was more accurate than what I was getting from Schumacher employees, the shipment is delayed again, I KNOW that they are not responsible for what happens on the ship, but being able to report on it should be their job. I am sure I have become a pain in their ass, but if they just communicated, I wouldn’t have been. The car was finally released to me on February 26th, 90 days after agreeing to ship with this company. The car transport supervisor routinely doesn’t answer direct questions without prodding . I keep all of the over 100 emails as proof of my comments above, it has been a very disconcerting experience and I do NOT recommend. This is not the first car Ive imported from Europe, the first experience was 40 days from the time the shipper was called until the boat arrived in Los Angeles, that was in 2023. 90 days may be acceptable to some people, but the lack of concise communication is a huge concern. If they would have provided updates with answers to future steps, most of this could have been avoided.
Date of experience: February 26, 2025
AI
Excellent service
All arrangements made easily via email, accommodating shifting building requirements on my end; arrived right on time; delivered everything to requested locations promptly- everything was well labeled and in perfect condition.
Date of experience: February 13, 2025
KT
Terrible Company to Work With
Terrible Company to work with. If ZERO Stars were a category, this company would deserve it. I normally read reviews before making a decision but was caught up in the expectation this company could collect our personal possessions from our US home and ship them to our new home in less than 12 weeks. The time frame promised by Schumacher helped determine what items we would ship and influenced our decision not to 'fly' them over. Shipping overland saved us $2,000 ... which we eventually had to spend on clothing and other items as we waited and waited and waited for our items. In short, we saved no money! I have since read the reviews and the majority are terrible (with the exception of Schumacher's own web site ... what a surprise). I would not recommend Schumacher Cargo for personal shipping. Just don't do it. Look elsewhere, consider the reviews and spend more money if you have too. It took 6 months for our personal items to be shipped from the US to New Zealand. The sales person basically lied to us from the get-go and even told us that if we could have everything ready in less than a week that it could be quicker. When I checked in after hearing nothing for 9 weeks I was told that our items were still in the US. The communication was non existent. If I did not ask for updates I would not receive any information or updates. On a positive note, the local delivery company (Conroy Removals) and team in New Zealand were fantastic. They were proactive with their communications and kept us updated.
Date of experience: January 21, 2025
TS
Schumacher Best International moving company …
This is our second international movie with Schumacher. From Dennis Waechter, Moving & Relocations ‑ Sales Executive to Ashley Dixon, Moving & Relocations ‑ Move Coordinator, EVERYTHING was seamlessly done. The packing teams are courteous and detailed oriented, packing our belongings carefully and open to feedback if we wanted something packed a special way. Highly recommend Schumacher experienced company with clear communication and instructions on both the receiving team and the export team.
Date of experience: January 18, 2025
B
BK
US
“I would not recommend Schumacher Cargo…
“I would not recommend Schumacher Cargo for personal shipping. It took 5.5 months for our household items to be shipped from US to Ireland. The sales person told us it would be 8-12 weeks. She even told us that if we could have everything ready in less than a week that it could be quicker. When I checked in after hearing nothing for 8 weeks I was told that our items were still in Houston. The communication was awful. If I did not ask for updates I would not receive any information or updates. They seemed as thought they did not care about my items. On a positive note, the packing team that picked up our items was great. Also, the local delivery company and team in Ireland (Get Cracking) was fantastic. They were proactive with their communications and kept us updated. I WOULD NOT RECOMMEND THEIR SERVICES.”
Date of experience: January 11, 2025
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