Schumacher Cargo Logistics
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Please don't use this company
In March 2022 we hired Schumacher Cargo Logistic company to relocate from USA to Spain. As part of a relocation from the USA to Spain, we requested and accepted a quotation from Schumacher to transport our household goods and Vehicle from the USA to Spain in a sole 40ft container. While the container was in transit, it came to our attention, via the receiving logistics company, that our Vehicle was not present on the packing list or bill of lading. The receiving company (contracted by Schumacher directly) or ourselves were unable to get hold of anybody at Schumacher to provide support for the missing property. After multiple attempts via phone and email, we finally got someone in their operations team to acknowledge that there was an issue in their operations department and that the vehicle was not shipped with the rest of our household goods as quoted and paid for in the contract. We then have to chase Schumacher multiple times, trying to get hold of them by phone, email, etc. every attempt to communicate with them failed. After 3 weeks someone finally replied and let us know that our car is still in the warehouse in the USA, we have been waiting for the car 5 months already. We have then requested Schumacher to refund us for the money that we paid to ship the car and release the car, as we don't want to use them to ship the car to Spain anymore. They refused to do so, so the only option we have is to ship the car with them and probably face the same lack of communication and extremely poor service.