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Schumacher Cargo Logistics has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Absolutely unreliable. They have no control on your shipment. Nice sales folks but they are just a broker with no control on pretty much anything that relates to your shipment other than giving you a quote and charging you.
⭐ 1 star for SCAM! Absolutely disgusted by this greedy, unprofessional company. We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare. Our contract clearly stated: “Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began. Ruth Ortiz stopped responding completely. Helen Griffin (PSS removals in the UK) ignored multiple emails. Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive. It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said. Unfortunately we had to pay, as they stopped talking to us. How pathetic. To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations. This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges. If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition. Do not, under any circumstances, use this company. If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run. Greedy, dishonest, and utterly disgraceful. 1
Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount. Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed. Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem. Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful. Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.
Outstanding International Moving Experience with Schumacher I recently used Schumacher for a relocation from the US to Germany, and I couldn't be more impressed. From the very first interaction, their team was responsive, professional, and incredibly helpful. The entire process was seamless from start to finish. After my initial call with the shipping coordinator, I felt so confident in their expertise that I didn’t even consider looking elsewhere. Their knowledge and clear communication put me completely at ease. On moving day, the crew arrived on time and worked efficiently while treating my belongings with the utmost care. Every item was handled thoughtfully, and the team was both courteous and respectful throughout the entire process. Schumacher made what could have been a stressful experience feel easy and manageable. I highly recommend them to anyone planning an international move—they’re truly a class act.
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If I could put -100 stars I would! I paid a fortune to move from NY to Italy, 2 full extra size containers. Many items lost and never arrived in Italy, rare paintings, photographs, Murano glass chandeliers, an antique very large Venetian mirror boxed with no protection and broken to pieces (not even written fragile outside the wooden box), paintings framed with glass stuffed together in the same box without protection and of course broken to pieces. Antique chairs without the seating and much more. I’m crying so hard from the loss, (around 50,000 damage). None is answering and none responsible, just ignoring or blaming someone else. I’m going to report it to police as many items are unique, listed and certified. They are thieves and I beg you to never, ever use them!!!
Schumacher told me that it would take between two and four months for my household goods to arrive in Spain so, knowing that I would not be moving to Spain for two months, and upon the recommendation of the Schumacher agent, I went ahead with the shipment (he was aware that I would not be in country for two months). The shipment arrived in three weeks, causing a myriad of problems because I had not yet been able to get the required documentation, which could only be done in person. I ended up having to fly to Spain just to obtain those documents (I was unable to actually move at that time), then I got hit with a 1,150 euro customs/late fee, then Schumacher's affiliate in Spain, AGS-Global Solutions, charged me 632 euros to store my 1/3 of a container for one month. Schumacher made weak excuses about container availabilities, but the bottom line is that my shipment did not arrive anywhere near within the window of time they gave me. Schumacher offered me 15 days of free storage in Spain, which AGS did not honor, and took no further responsibility, not even to help offset the customs fees. I do NOT recommend this company.
Good communication, but a premium price for mediocre service. When two boxes were dropped from the back of the truck in front of me, and even the mover said I should file a claim with Schumacher as they broke the items, Schumacher's response was "it is not covered". I find this ridiculous, you should not require insurance to cover negligence, especially when it is not an offered package! So buyer beware, unless the ship sinks at see, the insurance you purchase is essentially useless.
I moved from London, UK to the Washington, D.C. area and hired a British moving company that contracted out the cargo and US bit to Schumacher. I needed to move 9 medium-sized boxes (mostly clothes, books, kitchen tools and cookware, electronics), one computer monitor (in its original packaging), and one garden chair; everything was packed by me except for the chair, which was packed by the moving company. About three weeks after my things were picked up, the moving company informed me that they were loaded onto the vessel and gave me the details, including the contact details for Schumacher. One week later I heard from the Schumacher contact to confirm the final address and contact details. I got regular automated tracking details via email, and could track the status online. To be honest, I cannot say I had any expectations of when my things would arrive, especially since the vessel was due to arrive at the port around Christmas day. I had to pay an additional chassis fee of about $60 "as advised by the overseas shipping agent" (this did not surprise me as I vaguely remembered possible additional fees on the arrival end). Once my items had cleared US Customs, I got a phone call for arranging a delivery date. My items arrived on the date (about 2.5 months after they were picked up) and undamaged; I was even worried about how I packed my things in the boxes because there were openings for holding the boxes, but my items were completely fine. So, no complaints.
I am writing this review to warn others of Schumacher Cargo Logistics and to share my experience. To give you some background and a timeline of events I have detailed these below: • March 23 – My consignment left the United Kingdom and was informed by my shipper (Britannia Bearsbys) that my consignment could take between 30 to 40 days to arrive in the US, however, could take longer due to necessary checks to obtain customs clearance. • April 7 – Consignment arrives in the United States, exactly 15 days after leaving the United Kingdom and way ahead of expected delivery times. • April 18 – Receive a phone call from Ivan Monroy @ Schumacher Cargo Logistics, Inc. advising that my consignment had cleared customs and was ready to be delivered. However, Ivan explained that he was not able to identify any available trucks to deliver this week so would need to schedule deliver for the following. Which I was fine with, on the condition that I would not be charged. • April 25 – Consignment arrives at destination address on time. • April 26 – Identified that the agency hired by Schumacher Cargo Logistics that was unpacking the consignment and moving to allocated rooms in the house had appeared to have cut themselves and left blood on the velvet headboard and carpet. The amount of blood left on my belongings was the size of a clenched fist so clearly noticeable and whomever cut themselves would have clearly known. This was left with any attempt to clean up and rather dangerous to my family. The same reckless agent also caused damage whilst unpacking to 4 other items. • July 28 – Received invoice from Ivan Monroy (Invoice# 240390) which includes 3 days of storage and port congestion fees. Contacted Ivan Monroy by email questioning that the delay in finding an available truck to deliver my goods has caused me to incur these additional fees. This was an error on Schumacher Cargo Logistics side which was confirmed as an error however I was still liable for their failing. I was informed by Ivan that I should contact the origin agent, which I did, and they sent me straight back to Schumacher since it was not their invoice. • July 29 – Spoke to Ivan Monroy over the phone, and he had advised that my questions about my invoice have been forwarded to their ‘Payments and Collections Team’ and that the fees incurred were because of not be able to secure a truck in time. • July 29 – In total I have sent in the region of ~30 emails and multiple calls. Schumacher Cargo Logistics does not answer the phone and neither do they return your call when you leave a voice mail. Responses by email will be sent to multiple Schumacher Cargo Logistics employees with no one taking responsibility. • September 27 – I get added to an email exchange about a completely different customer (BOSE Krishna #IOD26110) where Schumacher Cargo Logistics shared confidential information relating to another client. I emailed back the same day making all parties away that I had been copied into the email incorrectly, and any confidential information received has been deleted. I did not receive any acknowledgement and concerned me for my own personal information in their possession. • December 5 – Today, I received notice from Pamela Elliott @ Schumacher Cargo Logistics that I now need to put my questions in writing where management will now review! Not sure why it has taken Pamela almost 5 months to tell me this which rather infuriated me since at the bottom of every invoice it states “If you have any questions please contact us at 562-408-6677 or by email at xxxxxxxx” which I have been doing consistently since July this year! Letter was sent to Senior Management the same day outlining the above points. • January 27 - Schumacher Cargo Logistics request invoice to be paid and ignoring the fact that I had been asked to put my complaint in writing. Schumacher Cargo Logistics confirmed they had not received the letter or had not record. Another letter sent to Senior Management @ Schumacher Cargo Logistics but doubtful of any reply. In summary: • I think it is fair for any recipient of any invoice to simply ask questions of what they have been billed for. • Schumacher Cargo Logistics do not answer the phone and have no care towards their customers. • They hire reckless agents to unpack furniture and that cause further damage to your belongings. • The 1.5 Star review on Trust Pilot clearly shows how good of a company they are! I have now begun legal proceedings against the damages incurred my this company, and have also reported to FIDI.
Just a repeat of others’ experience. Our English shipping company subcontracted with Schumacher for the American leg of our international move. They sent us their “pre-alert” notice days after our container arrived in NYC, required us to resubmit forms we’d already submitted months before while still in England, and are now “requiring” we pay nearly $600 in holding fees in order to complete the rest of the delivery — for their negligence. We never signed a contract with them so are requesting the English shipping company intervene. I will happily amend this review if we are able to resolve this and get our household goods delivered (we are already more than 2 months past the original estimate).
I wish I had of seen all these terrible reviews before I chose Schumacher. TERRIBLE company with lies after lies. As i write this I am over 3 months since my household left my home in USA. Kimberely lied twice now that it was on Ship, including Mark. Of course its on the boat because thats when you have to pay. Oh I cant forget that I was diligent at documenting my boxes to keep track of my cu ft. They TRIED to claim my shipment was 105 cu ft more than I even had. That is $2,300 mistake. What saved me as i documented each box and size. They told me twice now my stuff was on the boat only to find out it was another excuse. From Shipment postphoned, to customs took my container off the boat. It shouldnt be on boat without customs inspecting to ok loading!!!! Now 2 months after customs inspection they are wanting $764 for customs fee. No mention of this prior to Jan 4th 2023 They gave tracking info which shows vessel arriving Dec 21st yet no sign of goods transferred to warehouse in Australia. Schumacher writes today asking for $764 customs fee and states the shipment left USA December 29th. At this point I dont know which lie to believe because its an on going saga. I still have no goods, 3 months without a bed. I would NEVER recommend Schumacher !!!!!! It is ongoing. I never seen these reviews on Schumacher when i was in USA But now that im in Australia wow shocking reviews everywhere on Schumacher. I am yet to see whats left of my goods and whats taken at this point. Like I told company in Australia " I could be declaring something that is no longer in my shipment". I was told nothing about what customs was searching or if there was even a problem. Yet Kimberely sent a picture of a searched customs box that made me quite concerned that someone had tried to send drugs within my shipment. When I told her that is not my box.....she replied thats a picture from 2015. SMH.
I wish I could be constructive. All I can do is advise anyone who considers this company to avoid it. Don't buy the lofty sales language when they fish for your business. Like their advice not to make down payments. Or how all expenses are included. No sooner had a company picked up the goods or Schumacher claimed that the volume was substantially more. No way to verify. My experience was horrible; it took 5 months to receive my goods. Damages were obviously due to rough handling of pieces marked fragile. I believe the only reason I finally received the goods and I did not have to pay any additional fees was the fact that I immediately filed complaints with AG and BBB, etc. I got very lucky; damages amounted to no more than the deductible I selected.
If I could give them 0 stars I would. Items lost, that they said they had no record of…even though they were the ones recording the items ( I had photographic evidence of missing item) Luckily Vanlines found it in their warehouse (not labeled or packed) They told me it would take 6 weeks or so, it arrived 6months later ( when I couldn’t get back to NZ to check anything) Finally returned home to a broken chair, so badly packed I don’t know why they bothered. Rude, unhelpful, and incompetent..stay away from them
Stay away from Schumacher Cargo Logistics! Absolutely horrified by the arrogance of the company.The cargo came late, damaged, they demanded fees even if I did not hire them - it was by a moving company I paid everything in advance. The communication is poor and the service is even worse. They don't care about clients.
