RoadRunner Auto Transport Reviews

Shipped a vehicle across the country. Picked roadrunner because the quoted price was competitive. When they called to schedule the pickup, they wanted an additional $300 due to the current market (first red flag). Vehicle pickup was no problem. On the day of delivery, the truck broke down about an hour and a half away. We had to drive a car there and then drive the car plus the picked up car back. The driver was nice and we understand stuff happens. I was told by the driver to expect some form of reimbursement. Never heard back. I called roadrunner and the lady on the phone said that they would not give any form of reimbursement. No willingness to work, nothing. They do not seem to care about their customers at all once they receive payment. Highly recommend you pick another broker. Response to company - R1507990

Easy process and great to deal with. Truck dropped off right in front of the house.

I have shipped my vehicles several times before and this has to be the worst experience! The communication is terrible. They were 1 day late picking up my vehicle without any prior notice of being late. I had to rebook my flight as a result. When speaking to customer service, they were not friendly or understanding at all. One of the representatives hung up on my husband. They are now 2 days late from the stated delivery date. After calling the shipping company that they are using to transport my vehicle several times (JR Trans Inc), I am now finding out that my vehicle will be further delayed with no explanation. This will put the delivery 3-4 days beyond the scheduled delivery date. This is the worst experience.

The car came in with extra care and faster than expected. Definitely will use them in the future.

Constant contact/notifications are wonderful. In house staff was considerate and willing to solve a problem that came to fruition. Will be using again, would promote them again.

Had a car picked up in Wisconsin to deliver to Augusta, Ga. With a 3 day arrival by Monday. Monday the driver called and said he couldn’t not make it and said he’d deliver Tuesday by noon, delivery did not happen. Wednesday no communication and no car. Thursday was told deliver would happen today, no car no communication from the driver. Read the reviews, this company is awful and so is the customer their service

Every aspect of this transport went smoothl. Pick up and delivery times took place as planned

Arrived early and provided a great service.

Very easy to work with

They picked up car and delivered it within 4 days!

Pick up and delivery when scheduled even though weather was terrible. Driver was great! Booking agent was very helpful. Would highly recommend this service.

All these positive reviews are from customers they intentionally invite to the page. There is a reason all the good reviews say "invited"! I am with a business who was doing weekly LTL shipments with Roadrunner. They were good for a few months, then just became terrible. About 10 shipments went smoothly, then all of a sudden they started losing part of the shipment. Three in a row were partially lost, and two of them were damaged. A representative told us we will definitely be reimbursed if they couldn't locate our lost boxes, so we continued using them. They ended up messing up five shipments and costing us tens of thousands of dollars. The representative who said we'll be reimbursed stopped responding to us and another person told us to file a claim - which was then denied because apparently our customer accepted the delivery. I emailed everybody involved and no one even answered. No accountability whatsoever. STAY AWAY!

Timely, great

The online setup was easy. Pickup and drop-off was a breeze. It made moving my car 800 miles hassle free.

Fast, clear communication. Straight-forward fees, with no bait-and-switch or other fee games. Timely delivery.

Communication could be better. Driver knowledge of English is poor

Car was picked up the day after booking and in my garage as promised 6 days later. Thank you!

Egor (driver) was so pleasant to deal with, and he transported my Audi from Chicago to LA in RECORD TIME (3 Days). This is my 2nd time using Roadrunner and I will not use anyone else for transportation needs. I also did my booking of the trip last minute (Friday night) and they still picked up my car the next day (Saturday).

Great everyone involve showed professional manner. I received call backs that made every moment a confident wait. The driver was very good and also showed to be a professional in his job also. Will be calling you again for the third time to ship back to Massachusetts.