Excellent service
Excellent service, great communication and on time pick up and delivery!

Last reviewed 11 months ago
11 months ago
I am so happy with every stage of the process. We had consistent updates and all our question were answered promptly. Every person we dealt with was professional and polite.
Over a year ago
Everything went as planned but it was hard communicating with the driver. Had to have his son interpret over a phone to communicate and understand when vehicle would get there
Excellent service, great communication and on time pick up and delivery!
Good communication
Excellent experience from start to finish. Exceeded my expectations. Easy drop off. Easy pick up. Would highly recommend.
On time & friendly employees.
Its was very easy to book affordable and eqsy to cancel anytime if wanted. Pick up was prompt and even early but as it was open truck vehicle the car got dirty really bad outside though ai had it detailed just before and waxed etc...
They were very professional, on track and had the information I needed.
Do not use this company. As stated in many other reviews they will 100 percent lie to you about the time that they are picking up your vehicle and about the time they are delivering it. I see many reviews where they act like they are doing you a favor with last minute booking but even if you book well in advance the same thing will still occur. I had moved across country and then when I had someone else take care of the vehicle they asked my friend to “just leave the keys in it and don’t tell me because I was annoyed with their lack of communication skills.” Absolutely unprofessional company and if you pay for top carrier they will put it wherever and not give your money back. *Added - The below is just flat out a lie; this company lacks simple communication and takes no accountability for their failures.
From start to finish, service has been great maybe minus a few long waits in phone. Easiest way is to book on line. I would definitely chose roadrunner again!
This was my second time using this company to transport my vehicle from texas to kentucky. Service. Has always been prompt and reliable.
Delivered with care
Professional and informative conversation from the initial interaction. All questions were answered. Communication thru the whole transportation of the vehicle was great!! Would recommend this company!
Fast and Reliable service. Will definetly use again
Great company to work with. My request was picked up by a transporter before the paperwork was even finished. I called and asked them to move the date forward a few days so there wasn't a problem with the dealer. They easily accommodated my request.
Driver was on time and had car down and ready to go when we got to the rendezvous point. The whole exchange took less than 7 minutes. Great service!
The Russian driver was a little difficult to understand but he knew what he was doing. I asked him to make sure my daughter got her car. Antonov did an awesome job. I gave him a big tip.👍🏻
Quick, accurate, reasonably priced and responsive to all questions. 3rd time using them and will use again.
Excellent service (pick up) by Slavik in California and delivered by Vax in Michigan.
We had a very good experience shipping our car with Roadrunner Auto Transport from start to finish. The process was explained, the driver, Max was on time for both pick up and delivery. We will absolutely use them again.
Great Service
The delivery is before planned time The drivers are friendly The car is in good care
Based on analysis of 29 reviews rated 1-2 stars for RoadRunner Auto Transport
“god awful everything negative you read online about their service is entirely true”
“UPDATE: While the customer service during the delivery process was as described above, the claims department did reac...”
“Communication is non-existent and I wouldn’t trust them with my floor mat much less my car”
“This is by far one of the worst transport companies I have ever dealt with”
“Lack of communication changed price and not on time”
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RoadRunner Auto Transport is a nationwide provider of vehicle shipping services, specializing in door-to-door auto transport. With over 30 years of experience in the industry, the company caters to both individual customers and businesses, ensuring that vehicles are transported safely and efficiently across the United States. RoadRunner Auto Transport has built a reputation for reliability, moving thousands of vehicles each month while prioritizing customer service and care throughout the shipping process. The company offers a range of auto transport solutions, making it suitable for anyone needing to relocate a vehicle, whether for personal or commercial reasons. Customers can rely on RoadRunner Auto Transport for timely and safe deliveries, with a dedicated team of shipping professionals available to assist with inquiries and logistics. The focus on customer satisfaction and dependable service positions RoadRunner Auto Transport as a trusted choice in the auto transport industry.
RoadRunner Auto Transport receives high praise for its excellent service, with many reviewers highlighting the professionalism and politeness of the staff throughout the process. Customers appreciate the timely pickups and deliveries, often noting that their vehicles arrive ahead of schedule. The drivers, such as Andy and Harry, are frequently described as fantastic and communicative, providing consistent updates that enhance the overall experience. However, some consumers report challenges with communication, particularly with drivers who may not speak English fluently, leading to difficulties in understanding delivery times. Additionally, a few reviews mention rude interactions with company representatives, which detracts from the otherwise positive experience.
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