RoadRunner Auto Transport
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Truck broke down, no partial reimbursement offered
Shipped a vehicle across the country. Picked roadrunner because the quoted price was competitive. When they called to schedule the pickup, they wanted an additional $300 due to the current market (first red flag). Vehicle pickup was no problem. On the day of delivery, the truck broke down about an hour and a half away. We had to drive a car there and then drive the car plus the picked up car back. The driver was nice and we understand stuff happens. I was told by the driver to expect some form of reimbursement. Never heard back. I called roadrunner and the lady on the phone said that they would not give any form of reimbursement. No willingness to work, nothing. They do not seem to care about their customers at all once they receive payment. Highly recommend you pick another broker. Response to company - R1507990