RoadRunner Auto Transport
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Terrible for LTL shipments - no accountability
All these positive reviews are from customers they intentionally invite to the page. There is a reason all the good reviews say "invited"! I am with a business who was doing weekly LTL shipments with Roadrunner. They were good for a few months, then just became terrible. About 10 shipments went smoothly, then all of a sudden they started losing part of the shipment. Three in a row were partially lost, and two of them were damaged. A representative told us we will definitely be reimbursed if they couldn't locate our lost boxes, so we continued using them. They ended up messing up five shipments and costing us tens of thousands of dollars. The representative who said we'll be reimbursed stopped responding to us and another person told us to file a claim - which was then denied because apparently our customer accepted the delivery. I emailed everybody involved and no one even answered. No accountability whatsoever. STAY AWAY!