Riviera Travel Reviews

Easy to book, nice to talk to someone with a knowledge of the river boat we would be travelling on and the holiday selected

A most helpful person to deal with. Booking completed very quickly

An escorted trip to Portugal from Lisbon to Porto including a day in the Douro Valley was absolutely brilliant. From the time we were met at Lisbon Airport by the tour manager to the time we returned to the airport 8 days later, we were kept informed of all the daily itineraries. There was plenty of time to explore on ourselves and information on how to return to the hotel by public transport. Absolutely well worth a visit.

From my first general enquiry call to finally booking our trip yesterday, Laurie has been exceptional. I have had a fast and courteous response from him to all my numerous email and phone queries and I can only thank him for his patience. All of this a far cry from another company whom I emailed over a week ago and who have not bothered to respond. So far, I cannot fault the service provided by Riviera and Laurie - and if the trip lives up to my now very high expectations, I shall be a very happy customer!

Daniel was really kind and helpful with me. I am disabled, and my grandson has autism, and he made me feel very confident that we will all be well cared for. Thank you.

We have just returned from a Riviera holiday in Sicily and based on our excellent experience decided to book a river cruise for mid 2026. The booking process was easy with a very helpful and knowledgeable Laurie’s guidance. Great customer service is what makes us regular Riviera travellers

The whole holiday was brilliant. Our first river cruise, well first cruise full stop. The ship was amazing and spotlessly clean. The staff were very attentive and the included excursions were well organised. Everything form the original booking of the holiday right through to arriving back in the UK was faultless. Booked our next one for next year.

Easy to book. Good website to navigate

What fabulous company to deal with very informative and comprehensive. From the initial discussion to booking the holiday I was very impressed with the travel agent (Gemma). So far everything has worked out as described and now looking forward to our holiday. Thank you Gemma.

Simple clear easy process. All done online, no glitches, frustrations.

They listened carefully to my requests and questions and answered with honesty. When they didn’t have the answer to one question they made enquiries for me and called me back with the answer. They were friendly, helpful, polite and efficient, and I send my thanks for excellent customer service.

Excellent service even though it was 10mins from closing. Never felt rushed at all. This will be our 3rd trip with riviera travel. Would highly recommend as the whole process is super easy and I couldn’t fault it

Booked via the telephone. Agent I spoke to was informative and efficient.

It was the first time I had done a river cruise & I loved it so much we booked again for next year.

The crew were lovely, the few riviera staff were hit and miss, some great and some positively useless. The cruise was lovely but the quality and range of the Superior drinks package was dire. Palatable but dire. The worst thing about it was/is, the back office staff. Raise a complaint and any concerns are totally refuted, ask for a second opinion and the reply (presumably the first one's close friend) just says that they got it right first time. Lots of other issues such as train tickets not being sent out in time, changes to itinerary known about by them, days prior to departure not communicated by them at the time. The first we knew was when we saw the letter on our bed in the cabin. OK, we got some automatic compensation for this but that is not the point. They could have and should have communicated this to us before and when this and the other issues were raised with Customer Relations, they simply couldn't care less. Their mantra seems to be the Customer is always wrong. This company says they care, but my experience is that they really don't. The response to my complaint was inadequate and the response to this review just goes to prove my point. Stressing the positive and effectively ignoring my concerns and their shortcomings

Very easy booking on line.

Always helpful

The representatives Jemma and Andrew I dealt with were professional, efficient and patient with all my questions. They provided me with all the answers I needed on accessibility that I needed to decide the cruise was suitable for me.

The online booking wouldn’t complete so I had to finish by calling up. Some of the information I’d entered was retained so I didn’t have to start from scratch

We have just returned from your Best of Japan 13-day tour, and we felt compelled to write and express our sincere thanks for what was truly a wonderful experience. The trip far exceeded all our expectations. From the outset, everything was exceptionally well organised. We were incredibly fortunate to have Danijel Baloh as our Tour Manager—his professionalism, insight, and warm manner made all the difference. We also greatly appreciated the knowledge and friendliness of the local guides, as well as the skill and courtesy of our coach driver, who navigated the journey with such care. We were graced with good weather throughout, including a particularly clear day for viewing the majestic Mt Fuji—an unforgettable highlight. The itinerary was thoughtfully planned, striking the perfect balance between rich cultural experiences and welcome free time. Each day brought something new and memorable, and the quality of the hotels added to the enjoyment of the tour. Thank you again for such a seamless and enriching journey. We are already thinking about our next adventure with Riviera Travel.