Riviera Travel
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More budget than luxury now
The crew were lovely, the few riviera staff were hit and miss, some great and some positively useless. The cruise was lovely but the quality and range of the Superior drinks package was dire. Palatable but dire. The worst thing about it was/is, the back office staff. Raise a complaint and any concerns are totally refuted, ask for a second opinion and the reply (presumably the first one's close friend) just says that they got it right first time. Lots of other issues such as train tickets not being sent out in time, changes to itinerary known about by them, days prior to departure not communicated by them at the time. The first we knew was when we saw the letter on our bed in the cabin. OK, we got some automatic compensation for this but that is not the point. They could have and should have communicated this to us before and when this and the other issues were raised with Customer Relations, they simply couldn't care less. Their mantra seems to be the Customer is always wrong. This company says they care, but my experience is that they really don't. The response to my complaint was inadequate and the response to this review just goes to prove my point. Stressing the positive and effectively ignoring my concerns and their shortcomings