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HomeRiviera Travel Reviews
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Riviera Travel Reviews

4.748 out of 5 stars
4.748 out of 5 stars
4.7
|Excellent|1,000 reviews

TrustScore

4.7
4.748 out of 5 stars
Excellent
5 out of 5 stars
857
4 out of 5 stars
85
3 out of 5 stars
25
2 out of 5 stars
15
1 out of 5 stars
18
1,000 reviews in total

Review summary

Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.

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Based on reviews, created with AI

See what reviewers are saying

Daphne Griffith
Daphne GriffithFeatured

5 months ago

4 out of 5 stars

The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more

Sue W
Sue WFeatured

5 months ago

5 out of 5 stars

Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking b... See more

CeliaD
CeliaDFeatured

5 months ago

5 out of 5 stars

Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

Leigh Cook
Leigh CookFeatured

5 months ago

5 out of 5 stars

Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

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David Chevalier
David Chevalier
1 reviews
8 months ago
5 out of 5 stars

Riviera Travel - a truly excellent company.…

Having previously been with Riviera Travel,i have every confidence that my recently booked trip with them,will be as enjoyable and memorable as the others i have made. Great value for money,very friendly and helpful staff, and an all round fab experience.

Helpful?
J BIRCHWOOD
J BIRCHWOOD
1 reviews
8 months ago
5 out of 5 stars

A breath of fresh air!!!!

I spoke to Nicky C and she was wonderful from start to finish, answering all my questions and queries. What a breath of fresh air she is. A credit to the company.

Helpful?
Lynne
Lynne
1 reviews
8 months ago
5 out of 5 stars

Booking easy and staff helpful

Booked our Third holiday with Riviera travel, staff at the call centre were extremely knowledgeable and very helpful. Couldn’t ask for more.

Helpful?
Keith White
Keith White
1 reviews
8 months ago
5 out of 5 stars

Further holidays with Riviera

We were looking to book a couple of trips next year, and needed further information. The Riviera customer service agent was brilliant, providing all the facts we were seeking, and enabling us to go on to book what promise to be two excellent, but totally different, holidays.

Helpful?
Anthony Holmes
Anthony Holmes
1 reviews
8 months ago
5 out of 5 stars

Booked over the phone with Laurie

Booked over the phone with Laurie. Very straightforward, and documents arrived promptly online.

Helpful?
Jean Perez
Jean Perez
1 reviews
8 months ago
5 out of 5 stars

Easy peasy!

It was very easy to navigate Riviera site.

Helpful?
Richard Green
Richard Green
1 reviews
8 months ago
5 out of 5 stars

Excellent Customer Service

The telephone response from the customer service and sales teams at Riviera Travel is excellent. Gives you confidence that any issues will be resolved quickly and efficiently and that customer satisfaction remains their priority.

Helpful?

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Mr John Young
Mr John Young
1 reviews
8 months ago
5 out of 5 stars

Always easy to deal with you

Always easy to deal with you. Excellant holidays and customer care

Helpful?
Pauline Williams
Pauline Williams
1 reviews
8 months ago
5 out of 5 stars

Always excellent service no matter who…

Always excellent service no matter who you talk to, everyone will help no matter what the queries

Helpful?
customer
customer
1 reviews
8 months ago
5 out of 5 stars

Superb customer service from Riviera.

Although a river cruise had to be cancelled due to difficulties with delivery of a new ship our experience of the staff from Riviera in dealing with this matter was absolutely superb. Jackie was so helpful and accommodating and responded at lightening speed to all our queries and changes of choices eventually getting us an excellent replacement cruise, in fact two cruises! This quality of service is entirely consistent with all our experiences involving Riviera staff over many years.

Helpful?
Nerys Jones
Nerys Jones
1 reviews
8 months ago
5 out of 5 stars

This will be my 3rd holiday with…

This will be my 3rd holiday with Riviera, I find the staff very helpful and informative

Helpful?
Julian Bane
Julian Bane
1 reviews
8 months ago
5 out of 5 stars

Great time down the Danube

Just ending a two week cruise on the lower Danube. The vast majority of the passengers were older Brits. It’s been fabulous, very relaxed, excellent food and service. Not a single complaint about the trip and would definitely recommend Riviera.

Helpful?
Robert
Robert
1 reviews
8 months ago
5 out of 5 stars

Great Telephone Assistance

Elaine was extremely forebearing and helpful

Helpful?
Pamela Moulton
Pamela Moulton
1 reviews
8 months ago
5 out of 5 stars

A very easy website to use

A very easy website to use

Helpful?
Claire Wills
Claire Wills
1 reviews
8 months ago
5 out of 5 stars

Friendly and knowledgeable advisor

Friendly and knowledgeable advisor. Very easy to make an enquiry and then just as easy to book. Thanks

Helpful?
Jane Roberts
Jane Roberts
1 reviews
8 months ago
5 out of 5 stars

Booked a river cruise for 2026

Booked a river cruise for 2026. No problems at all. A lady called Linda took the booking and was clear and helpful- with great communication skills.

Helpful?
Peter Salkeld
Peter Salkeld
1 reviews
8 months ago
5 out of 5 stars

Very helpful and great service

Very helpful, knowledgeable and friendly booking agent made the whole booking process a breeze

Helpful?
Croydon purchaser
Croydon purchaser
1 reviews
8 months ago
2 out of 5 stars

Online booking confusing with incomplete information.

The link to the holiday provided with the itinerary that was emailed to me did not work. The booking page did not make any mention of the hotel accommodation in Madrid which created uncertainty as to whether I was actually booking the same holiday as described in the itinerary.

Helpful?
Roger
Roger
1 reviews
8 months ago
5 out of 5 stars

Laurie was very helpful

Laurie was very helpful

Helpful?
Neil Macintyre
Neil Macintyre
1 reviews
8 months ago
5 out of 5 stars

All staff in booking and on the boat…

All staff in booking and on the boat are excellent

Helpful?
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About Riviera Travel

Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.

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