Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.
5 months ago
The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more
5 months ago
The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week
5 months ago
Completed the booking without any problems The advisor understood what we required and all was completed in quick time
Having previously been with Riviera Travel,i have every confidence that my recently booked trip with them,will be as enjoyable and memorable as the others i have made. Great value for money,very friendly and helpful staff, and an all round fab experience.
I spoke to Nicky C and she was wonderful from start to finish, answering all my questions and queries. What a breath of fresh air she is. A credit to the company.
Booked our Third holiday with Riviera travel, staff at the call centre were extremely knowledgeable and very helpful. Couldn’t ask for more.
We were looking to book a couple of trips next year, and needed further information. The Riviera customer service agent was brilliant, providing all the facts we were seeking, and enabling us to go on to book what promise to be two excellent, but totally different, holidays.
Booked over the phone with Laurie. Very straightforward, and documents arrived promptly online.
It was very easy to navigate Riviera site.
The telephone response from the customer service and sales teams at Riviera Travel is excellent. Gives you confidence that any issues will be resolved quickly and efficiently and that customer satisfaction remains their priority.
Always easy to deal with you. Excellant holidays and customer care
Always excellent service no matter who you talk to, everyone will help no matter what the queries
Although a river cruise had to be cancelled due to difficulties with delivery of a new ship our experience of the staff from Riviera in dealing with this matter was absolutely superb. Jackie was so helpful and accommodating and responded at lightening speed to all our queries and changes of choices eventually getting us an excellent replacement cruise, in fact two cruises! This quality of service is entirely consistent with all our experiences involving Riviera staff over many years.
This will be my 3rd holiday with Riviera, I find the staff very helpful and informative
Just ending a two week cruise on the lower Danube. The vast majority of the passengers were older Brits. It’s been fabulous, very relaxed, excellent food and service. Not a single complaint about the trip and would definitely recommend Riviera.
Elaine was extremely forebearing and helpful
A very easy website to use
Friendly and knowledgeable advisor. Very easy to make an enquiry and then just as easy to book. Thanks
Booked a river cruise for 2026. No problems at all. A lady called Linda took the booking and was clear and helpful- with great communication skills.
Very helpful, knowledgeable and friendly booking agent made the whole booking process a breeze
The link to the holiday provided with the itinerary that was emailed to me did not work. The booking page did not make any mention of the hotel accommodation in Madrid which created uncertainty as to whether I was actually booking the same holiday as described in the itinerary.
Laurie was very helpful
All staff in booking and on the boat are excellent
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.