Riviera Travel Reviews

Laurie is very helpful, and made booking my trip to Normandy very easy. He is very knowledgeable about the trips. I will be booking again for next year at some point.

The person who dealt with my booking was helpful and had lots of information available to her that would have taken hours for me to research. My only disappointment was the price rise during the process. When I first started talking to the agent, a price reduction was available, but I had to put the booking on hold until I could discuss it with my wife. The agent did NOT tell me that the offer was time limited. When I contacted her again after a few days to finalise the booking, the price had increased by £800! If the agent had told me to call back before a certain date, I would have done so. She offered to speak to her manager to see if an overide was available. I don't think she did this. I think it would be a good gesture for the company to stand by the price discussed at the start of the process.

Good communication easy booking slight issue with quote

I love Riviera River Cruises. The ships and experiences are amazing. If you have to phone them, they are always very helpful and professional. I have never had any problems with responses from Riviera. I have just booked for Burgundy, Rhône and Provence next year.

Booking was made easy

Good service and staff, very efficient and helpful

Very helpful staff when booking my holiday

We have just returned from our first Rivera Cruise signature tour of Sicily. We will definitely be booking with them again. The whole trip was amazing! It was a little more pricey than other travel companies, but you get what you pay for! Worth every penny. The hotels, food, daily trips were excellent. We were looked after from when we got off the plane in Catania to when we returned there a week later by the lovely Elena. She was a fabulous guide. She organised everything we did, and she was so knowledgeable and really good fun! My husband is coeliac, she communicated with the restaurants, and checked all his food was okay. We were so lucky to be in a very small group of 9. All members of the group were lovely. We all got on very well. This was one of the best holidays we’ve ever been on. We would highly recommend this trip, you will not be disappointed! And hopefully, your guide will be the lovely Elena!

Laurie was efficient, helpful and a pleasure to deal with. He answered all my questions and provided the information that I needed. Thank you

Very clear and helpful. Given a number of.options and followed up.

The service was incredibly prompt. I had scanned my booking form across and within the hour a member of the group booking team was on the phone to confirm my booking.

We really appreciated the comfortable and spotless cabin, superb meals on board and the easy camaraderie among the passengers. We found the daily tours rather hit-and-miss: some were fun and interesting but the guides often seemed bored in their work. The stops were quite short at most places and we saw nothing of Cologne as we arrived at the boat in the dark, at around 7 pm, and departed Cologne at 3 am. The two long expeditions were on the final days of our cruise but would be at the start of the northbound version. These are very weather dependent: the lake trip was a long and rather pointless journey as the rain fell incessantly; the Bernese Oberland outing hit beautiful sunshine and spectacular views but there was a long, long coach journey to be endured. The packed lunch provided for this outling was shockingly poor so help yourself from the excellent breakfast buffet unless you want to starve. One aspect of the trip spoilt it for me and makes it most unlikely that I will use Riviera Travel again. This was the constant nagging about tipping. This started at the first 'briefing' and was repeated whenever an opportunity presented itself for the tour leader. My preference is for staff to be properly paid and for tipping to be a private matter for personal service. I certainly dislike constant lecturing about the amazing staff (especially the tour leader) and being told the exact amount that should be tipped.

Phone booking was easy and very helpful customer service assistant

We've travelled with Riviera on numerous occasions and can highly recommend them. Their expert advisers are always very helpful when we've had a need to contact them.

As always seems to be the case when speaking to Riviera, the agent was informative, helpful, friendly and quick to complete our booking. This is becoming the norm by which future contact will always be judged.

Elaine Kilford was very professional .Gave us all the information we needed and answered all additional questions. We can’t wait to go on our next adventure .

Excellent advice and service with our booking from Gemma Read Found the holiday and particular dates we needed readily

Elaine Kilford was my Riviera Cruise point of contact. From emails to phone booking she was extremely professional and very knowledgeable. She made the booking of the Rhine to Switzerland, with Glacier Express extension, a very easy process.

I was very impressed with the customer service I received. Sharon was so very helpful and always came back to me when she said she would and went the extra mile to make sure I was able to book the cruise I really wanted.

Simple to book