Over a year ago
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more
Over a year ago
Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more
Over a year ago
Good service, staff responsive and helpful
Over a year ago
Brilliant service from the Bethnal team!
LG I rented zoomo bike for about 2 weeks The bike might look strong and futuristic but it is not the case for zoomo bike, poor quality, lazy staff
The guy that I give the bike doesn't make sure everything was delivered I got billed 58 pounds for it I said I going to bring the key zoomo stop answering
The worst scammers This company will bankrupt you if you trust them and rent a bike from them . Plenty of companies renting e-bike half the price . Avoid at all cost
Notice all of the 5 star reviews are emotional and feel good and have no specifics. They are fake. Read the one stars. when a company has a review distribution like this one you know it's a scam. Each bike (i actually like the bikes when they work) had multiple dangerous problems which they slowly fix one at a time. the bikes constantly need to be rebooted during your ride (B02 error, they refused to tell me what that meant, i finally found out it was a 'bad connection', that they don't know how to fix). The chain constantly falls off. My last ride of 8 miles the chain fell off 22 times. and the same thing happened on the previous 5 bikes. on one ride, when the chain fell off it got jammed between the spokes and casette and locked up the wheel WHILE I WAS RIDING IN NYC TRAFFIC. When they 'fixed' that they decided i needed a derailleur which they charged for even though it was caused by their maladjusted bike. i have had complete brake failures, they could only fix one brake and sent me out with one failed brake and told me they would call me. yeah, sure. wanna buy the brooklyn bridge? this last bike was delivered with the hub cones loose and it had over 1.5 inches of play, so it wouldn't steer correctly and under braking it lurched and pulled hard right. woah! utterly dangerous. of course you need to make an appointment to get a bike fixed, and the appointment software hasn't operated for at least two months. after a lengthy (measured in days) email exchange (notice they don't have a phone number to call) with an agent, you can get an appointment, but when you show up, they take all of the 'walkups' first. i am on my 5th zoomo bike in as many months. If you go with this company plan to make their repair shop your home away from home along where they don't have a mechanic and you get to spend time with disrespectful employees. They have attitude, they never call you back when they say they will. you can't get your bike fixed on wednesday's, sat and sun (they're closed). and they make unauthorized charges on your credit card. so right now i have a bike (#5) which is virtually unusable because the chain keeps falling off and their escalated solution is to make me an appointment to get it fixed. in all fairness they are excellent at one thing. CHARGING YOUR CREDIT CARD. they are prompt, timely and have no problem taking your money for items you have contracted and agreed to and those you have not authorized. if this sounds like the company you want to rely on for your delivery vehicle, by all means, use them.
Yasmin the lady at reception was lovely, very helpful and kind. The bike is excellent and rides amazingly. Happy with my purchase.
Nicole manager store she helped me and gave me a lot informations about bike . Even if I not had appointment for chat with staff she helps me and I rent a bike . 10+ for her . “Manchester UK “
Perfect customer service by Yasmim
Good customer service byYasmim
It is always great to see very polite and great customer service, they are wonderful. But quality of cycle not that much
Very nice and polite service from Yasmim so Am great fu with the service.
Really nice attending service by yasmim
I want to thank Yasmim for her exceptional service. She has been very helpful and seemed very knowledgeable about all aspects of the Zoomo bikes. Thank you Fulham branch.
Great customer service by Yasmim ...I really happy to rent a zoomo bike..
Yasmim was terrific and very polite,excellent service made me feel very comfortable
Very good customer service by Yasmim!!
Amy and Yasmim are very helpful and explained well about the bike
Recomendo muito o serviço da Zoomo. Gostei muito também do atendimento, a Yasmim foi super agradável e explicou tudo perfeitamente!
my goodness. I cannot put into words the pain this company caused me. But to put it frankly this company has a habit of renting out defective and outright dangerous bikes while aggressively attempting to collect payments. As a delivery person whose only source of income is delivery, which is quite handsome I might add, I have no real issue with payment UNLESS of course I am unable to work on the busiest times, the weekend when bike failure is inevitable with this company. Break failure out of nowhere, almost hit a small pedestrian. wow. Tire pressure through the roof on the front pillar, weak pressure on the rear pillar. Flats in the middle of my shift, which causes fatal structural issues, rendering the bike USELESS. A few out of many issues. Sure you can book a repair, but hey wait until monday when the market dries up. Made ZERO dollars in one of the lucrative weekends in the year, tough luck, bill is still due. Bring the bike into repair and they wont lone one back because of non-payment. Literally a page out of Kafkas playbook. Crazy because, the crap bike WAS a loner because my other is in the shop. My first 2 weeks with zoomo was taken up by, guess what, my bike being in the shop. MY FIRST TWO weeks with zoomo started off with a defective product. First week back out the shop, bike failure. Back to shop it goes. Second week same thing.
Ótimo atendimento! Bom custo benefício da bicicleta, recomendo! Fui muito bem atendido pela Yasmin!
Very nice customer service by Yasmim
Based on analysis of 119 reviews rated 1-2 stars for Zoomo
“Their customer support is slow, careless, and disrespectful, and their staff show no urgency or responsibility”
“Hello everyone hope you doing well”
“I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I'...”
“Hello everyone hope you doing well”
“Avoid at all cost”
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Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
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Reviewers consistently report positive experiences with Zoomo. Customers often highlight service, bike, good, great. A minority mention drawbacks around bike, zoomo, service, company. Overall sentiment is strongly positive with an average rating of 3.6 stars across 374 reviews.
