Zoomo Reviews

They pay for their 5 star reviews on google they give new members a $50 discount off next payment to get their 5 star rating before they find out what they are really like, they will also change the contract you sign with them when ever they feel like it to scam you even more, there brakes are beyond crap that are cheap $30 brakes and that's the whole brake system not just part of it and they not even good for a week before they need maintenance done to them which with my bike they have refused to do maintenance for 4 months now which was part of our agreement before they changed it and took that out of it and now they saying coz they are growing and got more customers now and making more money they have to put U the price to have better customer service, lol there is no such things as customer service there, they treat you like crap and scam you they are only nice when you first go in to get your money then try to upsell you and when you don't go for the up sale that's when they really change and show their true colours

Everything was fine with my bike. I always paid on time for 4 months. Now they keep giving me the run around about refund saying if it was processed 15 days ago. I keep reaching out to them they said if it is not in there the next day to contact my bank. I did and reached out to zoomo and they sent me the exact message saying if it is not in there by the next day call my bank. GTOH ZOOMO Scammers. Don't expect to get your refund.

Absolutely appalling customer service. I made a booking in November for early December, for two months. Zoomo contacted me and informed me that they didn't have sufficient bikes and there would be a delay. This I accepted, as I wasn't in a hurry. Three months later and I've never been contacted. I don't know how they're in business!

Gostei muito do atendimento impecável da yasmim. Bikes super acessível.

Best experience good chat yasmim

SCAM SCAM SCAM Hello guys This company will scam you . I had an agreement with zoomo from October 2022 to December and The agreement was closed on 6th i have done all the arrears only £25 was left then after 2 months 18th jan they took £165 Without any reason. They saying that i have to pay £225 actually all the agreement were closed on December I don’t know why this company trying to scam people and the important thing I have done the contract with my lloyds bank .. once i did the online payment through barclys bank after that they saved my account without permission and took this much money . Below I mentioned the screenshot the close agreement and payment they took on last week Guys try to avoid zoomo. There are so many genuine companies in london like ETT,JOTE BIKES..etc If you go with zoomo definitely they will scam you .

The worst company ever ask for 2 batteries gotta wait on list they lock the bike even tho I’ve payed joke of a company have pick up point for bikes with a number but no one seems to want to answer absolutely useless

Is this company a scam? NO CUSTOMER SERCIVICE! appointment calendar doesn't work. You have to email in hopes of receiving a response back in 3 days time. But the best of all, is they know how to debit your account without a problem. My son returned his bike last week and is still being charged for it when he was told he'd receive a refund for a portion. An unreal experience! The single most terrible customer service ever!

Yasmim, She is very good girl and was so kind to me. Good communication skills she have and at last she explained me in a better way about bicycle plans and everything is good. Thank you❤

My Zomoo experience was terrible. My back break always broken for 3 months I leaved my bike for repair two time and they told me they fixed but I used my back break only 2 or 3 days after repair dates. My front break is broken yesterday and I called Zomoo today to fix my breaks and they told me I have to book repair day. Closest possible day is in next 2 week. I cannot use my bike because of breaks for 2 weeks and that’s mean I have to pay to Zomoo for nothing. Just “Terrible!” If you wanna good service don’t choose Zomoo bike.

I want to return my bike but I can't login into my zoomo account and I am calling to the shop but no response.

Today I had a scam at Zoomo Fulham. I had an appointment. I should have bought an e-bike with a Deliveroo offer. I traveled there for more than an hour. When I got there. They told me that the offer is no longer available. Why did they give me an appointment for today and why do they offer such offers? These are just scams to attract customers.

This is an honest review after working on Zoomo bikes for 6 months. Battery does not last 8 hours - 4 hours if you're lucky, get two to be safe. 15 mph top speed on boost (good enough for around town) Now the bad; Avoid renting or buying they are known to crack, break and could kill you if travelling at speed. My front forks literally melted and came away, forcing myself over the handlebars with the bike stabbing my leg leaving a hole and serve bruising, that I couldn't walk. Not an explanation or anything from zoomo so I'm sueing them and kept the bike as evidence

Customer service stopped existing. I was late with my payments because I had a road accident and was out of work for several days. My bike got blocked and after a 3 day long chat through email they asked me to pay part of my debt to unblock the bike, which I agreed to after I found the money. I asked them to send an invoice or to collect the money from my bank automatically, but three days later there is still no response and I am left out without my delivery job for Christmas. There are no agents available on live chat on their website. Fulham branch where I got the bike from never picks up the phone, as they are always busy due to lack of staff. So I am just left out with my subscription bills keep piling up and I can't see any way out. Thank you Zoomo for your support. P.S. I also had to change my bike 2 times because the ones the were giving to me had issues with speed. I like the bikes, but everything else is utterly unprofessional.

It's really great experience, as Yasmim who is handling store explain everything smoothly and gave full explanation of bike how it works and what I need to do further to be honest I really enjoyed it Thank you Yasmim.

It has now been over 12 months since I purchased my 2021 Zoomo Sport from the Brisbane office. Since day 1 the Zoomo customer support has always been of such extremely high quality that it has been one of the best companies I’ve ever had the pleasure of dealing with in a wide range of industries. They truly have gone above and beyond in this centre/office and their efforts are noticeable - In this time for example, they launched their smartphone apps that work with the bike I already have, and stock a wider range of stock now but mainly they are consistent in their operations. Ultimately this is a shoutout to the servicing team and everyone at Zoomo Brisbane, with a special thanks to Ferl for making every interaction personalised. This is the place, if you are thinking of renting or purchasing a safe and reliable e bike with unbeatable after sales support which is extremely important. I waited the 12 months for my honest review and I’m glad I did, these legend are fantastic.

Very good customer service by Yasmim 👌🏻

Induction given is easy to understand and satisfactory communication regarding the bike safety and all. Instructor name : Yasmim Thanks

I'M VERY HAPPY WITH ZOOMO. I HIGHLY RECOMMEND IT TO EVERYONE WHO WANTS TO RENT A BIKE. THE BYCICLES ARE MODERN. ALL OF THE THEM HAVE A GOOD AUTONOMY: MORE THAN 2 HOURS RUNNING FAST. I USED THE BIKE I RENTED EVERYDAY TO GO TO WORK AND I NEVER HAD ANY PROBLEM. BESIDES , THE STAFF WAS INCREDIBLE HELPFUL WITH EVERYTHING! THEY ARE VERY NICE. I WOULD LIKE TO SAY CONGRATULATIONS TO THE MANAGER IN BRISBANE . SHE IS VERY LOVELY AND A GOOD LEADER FOR HER TEAM. MY EXPERIENCE WAS AMAZING AND I CAN'T BE MORE HAPPY. THANKS A LOT MY FRIENDS OF ZOOMO.

Very good welcome, it was perfect