Zoomo
View company profile →
ZOOMO LONDON TOWER BRIDGE THEY WASTED MY TIME,MONEY,EFFORT
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft cover, and a £150 deposit. They connected my Uber account through their portal, and I started the process of adding the vehicle to Uber Eats. Then the problems started: Uber Eats required insurance details, so Zoomo told me to download it from their website and upload it to the Uber app. I tried multiple times — and it kept getting rejected. I emailed and messaged Zoomo repeatedly, and their support was completely useless. They opened tickets and closed them without helping, sending automated replies like, “Thank you, is there anything else we can help with?” Out of pure frustration, I went all the way to their Tower Bridge store in London, waited in line, and explained everything. After 25 minutes of waiting for a response, the staff told me, “Uber deleted your vehicle – it’s not our issue.” They gave me no solution and kept passing the blame. I even showed them Uber's message confirming that Zoomo’s insurance violates their terms, and they still didn’t help. It’s now Thursday (I rented the vehicle on Monday afternoon), and the bike has been parked unused outside my house this entire time. I’ve lost days of delivery work, wasted money, and I’m beyond frustrated. Zoomo failed to provide the basic service they promised. Their customer support is slow, careless, and disrespectful, and their staff show no urgency or responsibility. The entire experience has been a waste of time, money, and energy — and I’ve been left without any real help or refund. ⚠️ If you rely on this vehicle for work (like Uber Eats or Deliveroo), do not rent from Zoomo. They are not ready to support you, and you will be stuck.