Jetson Electric Reviews

Helpful. Effucient. Great agent in Jonas Lavares who listened to really understand my issue. And then came up with solutions.

Recently purchased some products from Jetson and had some minor issues with one of the units bur their customer service is outstanding. Marvin Seva treated my situation with professionalism and was very friendly. Jetson stands very proudly behind their brand.

Marvin Seva was great at helping me solve my problem with a shooter that was bought for my son! I appreciate the time and effort and being able to send him a new one!

Marvin Seven was very prompt and responsive to my case. The resolution was simple and straightforward in a timely manner.

Had to return an electric scooter and it was truly easy to work with the tech team at Tru Ride (Jetson) . They prompted me with some things they needed and I was able to get my replacement in order. Will be a return customer for this reason. Thank you.

Do not buy from them .. they are horrible they promised to finally send a replacement for my childrens scooters that werent working made me sign an agreement to toss the scooters and then came back with now they wont send me the scooters for my kids stating its out of stock which isnt i spoke with angela yanong. Complete liar even stated the original scooter they were trying to send wasnt age appropriate for my kids then went back and now wont send me the scooters .. would never invest in them and you shouldnt either they lie . The warranty means nothing .. look at their other reviews

Good little bike for my nephew & Great, easy, & responsive support team and helped solved the issue with out issue.

We were disappointed to find that the product we purchased from Academy had a dead battery. However, we were very pleased with the ease of communicating with the customer service department (specifically Rose Irea), which allowed us to get the issue resolved in less than 24 hours. I would have no problem buying any products from this company in the future!

I had some issues with my E-Scooter and needed assistance with validation of my proof of purchase. After doing some digging with the Coast Guard Exchange "The seller" and sending Jetson whatever I was able to receive from the seller Jonas Lavares helped in validating my proof of purchase. Thanks for all your help Jonas Lavares, I'm looking forward to my next purchase!

My son had a scooter and one of the wheels just broke off completely and the company was going to replace it but UPS lost the package and it was just at a standstill and I wasn’t having any communication with them but then I called and Marvin Seva fixed the issue. He created an order for the replacement and made sure my son receives his scooter replacement. Thank you Marvin for saving the scooter rides!

I had an issue with our Granddaughters Hoverboard charging. It wasn't that old. Jetson is GREAT to work with. We went through some troubleshooting, which did not work. I was contacted then by Dareal. Very kind. They sent me a new one for her that I received today. Highly recommend this company. They stand behind their products, and their customer service is absolutely AMAZING. Also had correspondence with Jessa.

Dareal is amazing! Great customer service skills and is so helpful!!

My Jetson quit working for some reason and I reached out to the customer service and the representative Dareal was amazing. He quickly resolved my issue and has a new bike being shipped to me. No fuss about anything. I will be shopping with JETSON again.

I bought the ebike on September 2024 and had issue with the power button just recently. I filed a warranty claim and they did a good job on assisting me. Thanks to Rose Irea who made things easier for me. I really admire her for her patience and customer-oriented attitude. Keep it up and kudos to the whole team!

I purchased two electric dirt bikes back in December and both of the bikes stopped working. I contacted Jetson Electric and Rosa Irea was amazing at assisting me. I was informed that both bikes would be replaced.

Reached out to customer service about my Sons hoverboard not working correctly. The response time was a bit slow however, Rose Irea helped me out and she ended up getting a new replacement board out to me. Definitely worth it.

Super easy to receive help with products!

Excellent customer service from Dareal very helpful and understanding of our product care we will definitely be purchasing more jetson products

I recently got a new Jetson Horizon X kids dirt bike. It was working great, my kid loved it. However, it had an issue with the front wheel, which was making noise. I contacted the support team and Marvin Seva patiently helped by guiding me with the troubleshooting steps. Since the issue persist he assisted getting a replacement shipped to us. Great product and awesome customer service!

Marvin Seva was Great! We hadn't registered the e-bike. Bought off amazon for Christmas 2024, the metal bar snapped when my son was braking April 2025. Body is covered from 1 year, so Marvin helped me register it with the serial number, I provided the amazon receipt, and the process was seamless. Thank you!