Jetson Electric
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Bad board bad replacement
The return process was a nightmare. The pricing on the site is higher than that of retailers, Walmart Plasma X. Compare the prices. They are out of stock or were, depending on when you read this, so they only offer a credit for the store. They only replace the unit or the purchase price. Not my fault they didn't have it in stock or couldn't tell me when it was coming in. I was trying to get a different, but cheaper than the replacement board that they couldn't give me an in-stock date on. I ended up having to shell out extra just to replace their broken board. The replacement I got didn't work straight out of the box, wouldn't power on, or charge. They did just go ahead and process this, though. The replacement they tried to offer instead of in-store credit was an even lower model. That's just a slap in the face. On my first board the edge cracked right off the second has major issues with calibration and movement it spazzes for no reason. That was the one when the pricing return craziness happened. If it shows it's cheaper on your site, why would you offer me a lesser unit instead of the better one that was cheaper? It looks bad when, instead of trying to equal or upgrade for their product, they attempt to downgrade it. The customer isn't always right, but the math doesn't lie.