John S.
1 reviews•New Reviewer
over 1 year ago
Customer Experience
Marvin Seva handled my situation quickly and effortlessly, A+ customer service with Jetson!
Helpful?
TrustScore
4.5
Great
92
6
0
1
13
112 reviews in total
Over a year ago
Answered and resolved an issue promptly, great customer service!
Over a year ago
I would like to thank Rose Irea & the team at Jetson for restoring happiness back into my granddaughters life. My granddaughter e bike had broken and her grandmother purchased it for her but to get a... See more
Over a year ago
The return process was a nightmare. The pricing on the site is higher than that of retailers, Walmart Plasma X. Compare the prices. They are out of stock or were, depending on when you read this, so t... See more
Marvin Seva handled my situation quickly and effortlessly, A+ customer service with Jetson!
Your customer service was outstanding. Very knowledgeable and helpful. Dareal Agbay Went above and beyond to help with the warranty and solved our problem fast and efficiently
Had a hoverboard for 3 months before it stopped charging and wouldn’t recalibrate. I contacted customer service and they sent out a replacement, not questions asked. I am very pleased with the customer service. I hope this new hoverboard will last longer.
Great customer service and very responsive staff. I appreciate Raniel for helping me and getting my replacement order shipped out.
We have purchased (2) Jetson Hoverboards and (1) electric SnowJoe... their products are reliable and affordable. Recently, we had to replace (1) hoverboard and the customer support team was extremely supportive and communicative in finding a resolution. 5 out of 5 would purchase another products again! Thanks Team!
Reyna Gabiana, TruRide Tech, gave excellent customer service when helping with an issue on an ebike i ordered
Raniel Binondo was awesome!!
Christina At Jetson was very helpful during my daughter hoverboard warranty refund. She was very helpful and responded very timely.
We purchased Jetson E bike, unfortunately the bike had a manufactured problem. Prior to the issue the bike was working great. Well we called customer service and spoke to Raniel and took care of us professionally and promptly. With proper documents Raniel sent us a new E bike free of charge under the factory warranty also with a upgrade! Thank you again Raniel!
My Jetson hoverboard started experiencing vibrations within the first few months of purchase. I reported this back to Jetson customer support and got a response back from Rose Irea, who helped me through the process of collecting information about the issue, proof of purchase etc. After reviewing the information, Rose Irea reached out stating that they will sending a replacement hoverboard and even asked for my color preference. The customer service was prompt and great. I would not hesitate to buy products from Jetson again.
Jess’s Mae did a great job walking me through the warranty and processing my claim to replace non-working electric scooter. Everything went very smoothly.
I got help from Christina when I emailed about my son’s jetson that was having issues under warranty. After a few quick emails the problem was taken care of and a replacement was mailed to us. Very smooth process.
Amazing e-bikes and products, but most AMAZING is the customer support system and warranty they have for their clients! I’m glad I purchased my e-bike through them. I got my issue resolved in a timely manner and Raniel from Customer Service was extremely professional and helpful with my issue. I TOTALLY recommend JETSON!!!! Thanks again!!!! I’m so happy to be on my way to riding my bike soon!!!
It was all online but they would reply quickly through emails and it was actually not a bad way to communicate and they were able to resolve my issue quickly.
Christine Bancog Was amazing they took care of everything that I needed and was very pleasant.
Marvin Seva was very professional and punctual when it came to communicating over email and he resolved my issue fast. Now I'm waiting for replacement scooter. Thx so much!
Raniel made my experience with Jetson Electric/ Tru Ride amazing. Answered all my questions and took care of all of my requests in a professional and respectful way. I will be doing more business through this company because of customer care that Raniel has provided. Thank you.
They really stand behind there products. Raniel was a great help. Thx sir!
Good customer services agents are very profesional.
Great customer service... I've got to electric bike and trying to get another ...
Based on analysis of 14 reviews rated 1-2 stars for Jetson Electric
“The customer isn't always right, but the math doesn't lie”
“The pricing on the site is higher than that of retailers, Walmart Plasma X”
“The warranty means nothing”
“The return process was a nightmare”
“The return process was a nightmare”
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Jetson Electric is a leading provider of personal mobility devices, specializing in electric bikes, scooters, hoverboards, and other electric ride-on products. The company aims to enhance urban commuting and recreational activities through innovative and environmentally friendly transportation solutions. Jetson Electric's diverse product range includes beginner-friendly electric bikes, high-performance scooters, and versatile hoverboards, catering to a wide audience from casual riders to more adventurous users. Targeting individuals and families seeking efficient and enjoyable modes of transportation, Jetson Electric offers products that are designed for ease of use, portability, and fun. With a focus on quality and safety, the company supports an active lifestyle while promoting eco-conscious travel alternatives. Customers can explore their offerings through the company’s website, ridejetson.com, where they can find information on the latest models, accessories, and maintenance parts.
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Reviewers consistently report positive experiences with Jetson Electric. Customers often highlight customer, service, customer service, jetson. A minority mention drawbacks around customer, jetson, bike, service. Overall sentiment is strongly positive with an average rating of 4.5 stars across 112 reviews.
