Jetson Electric Reviews

Marvin Seva did a great job and helped me with my warranty for my Jetson Hooverboard. He handled my request in a timely manner and was knowledgeable about my request.

I contacted Jetson because my son’s scooter suddenly stopped working and Marvin Seva was super helpful. I highly recommend this company because their customer service goes above and beyond.

I reached out to customer service because my daughter's hoverboard was not charging, and the rep went above and beyond to help me. He provided excellent care. I was provided a replacement, and now my daughter will be able to ride her hoverboard again. Thank you so much!!

Let me start by saying, I’ve never been so happy with customer support as much as I have today. Rose Irea, was so incredibly helpful and understanding with our broken item, my son was so disappointed when it had broke, but today I got to tell him he will be having a replacement and his eyes lite up with excitement thank so much for your hard work and making my sons day !

I bought a Jetson mini bike and the back tire went flat in couple days sent several emails about it and they didn't have a replacement tire but they replaced the bike. Made my daughter very happy. Jason Seva helped out alot. Thank you so much.

I contacted Jetson to fulfill a warranty on a bike and I am truly impressed with the customer service process. I initially thought the process would be tedious online; however, working with Marvin Seva he made the process easy and straight to the point. Even though I had to file a warranty, I definitely feel confident in purchasing from Jetson in the future. Great customer service experience.

Raniel was extremely helpful when my son's Jetson had a catastrophic failure. Raniel worked tirelessly to get the warranty submitted and cleared.

Bought the bike for my son for his birthday. Back tire went flat after a week. Worked with Melvin and Raniel and they fixed everything. We were a bit disappointed that the bike did originally work out but Melvin and Raniel fixed everything. Thankful for them and the excellent customer service they provided.

I was upset as it was my sons birthday and he just opened his gift but the scooter wouldn't charge. Dareal was my service attendant and provided me with great service to get the device replaced quickly and sufficiently. Thanks for everything/

Great customer service and communication. I had an issue with my sons bike and Rose Irea helped us and make the process seamless.

Rose Irea was quick and helpful in providing a replacement hoverboard for the faulty one we had. Thank you!

I had something wrong with the charge on my kid's scooter and Marvin Seva was sooo helpful. Made the entire process very easy and very quick. I have a new one coming to me soon! Overall very happy with the way Marvin handled things!

Rose resolved the issue I was having with a replacement J5 bike. Really satisfied with the service. Great Job!

Rosa Irea from Jetson was quick to respond and willing to offer a solution to my issue. I’m very pleased with the outcome and like the fact that Jetson stands behind their product.

Raniel was very helpful in assisting me with a replacement under warranty, awesome customer service!

ultimately good resolution Prior to connecting/resolving today, I attempted to connect with someone several times via the only means I could - chat - and the chat wasn't answered. It was a weekend which states is covered time to reach out - that was frustrating.

I had the pleasure of being assisted by Raniel during my warranty claim process for my hoverboard, and I couldn’t be more satisfied with the experience. From the start, Raniel was courteous, professional, and incredibly helpful. He patiently guided me through each step, ensured all the necessary information was clearly explained, and followed up promptly. Thanks to his support, the entire process was smooth and stress-free. Excellent customer service like this really makes a difference. Kudos to Raniel for going above and beyond!

It was pleasure working with you Raniel was able to resolve my issue with no time and able to send me the replacement unit so quickly. Amazing customer service. BIG THANKS TO RANIEL BINONDO and Jetson products are truly fun for the family.

I bought 2 Jetson bikes for my 11 and 12 year old. We were having issues with the tires popping easily. We reached out to customer service. Raniel Binondo was the one that helped me. He truly was amazing. He responded to my emails in a timely manner and made sure I was able to get my kid back on his bike quickly. His customer service was truly the best I’ve gotten there.

Marvin Seva was amazing. Walked me through all the steps to get bike repaired and back up and running. After none of the steps would fix the issue, he proceeded to help with my warranty claim and made it simple and painless. Great customer service experience, thanks Marvin.