Jetson Electric Reviews

Answered and resolved an issue promptly, great customer service!

Excellent experience from quote to install! Was attracted to the price, and the knowledge of everyone from salesperson, office personnel, to technicians/installers. Aakash answered my many questions, Paige helped us through the hoops of applying for rebates and the 3 installers came and hauled out old furnace and installed the heat pump in one day! They were very professional, courteous and friendly and they left our 80+ year old house and surrounds clean and tidy. Highly recommend this business.

I would like to thank Rose Irea & the team at Jetson for restoring happiness back into my granddaughters life. My granddaughter e bike had broken and her grandmother purchased it for her but to get a ticket we needed proof of purchase but my granddaughters grandmother had passed away. Rose and I communicated for weeks to resolve this unruly demise only to come up with a great outcome of having the E bike replaced. we shipped the old broken bike back and in return we will soon have a new one and it will restore the joy and happiness back into my granddaughter‘s life. Thank you again Rose and the team who fought diligently to get this young lady, her joy back thank you abundantly Jetson you are appreciated. What’s wrong?

The return process was a nightmare. The pricing on the site is higher than that of retailers, Walmart Plasma X. Compare the prices. They are out of stock or were, depending on when you read this, so they only offer a credit for the store. They only replace the unit or the purchase price. Not my fault they didn't have it in stock or couldn't tell me when it was coming in. I was trying to get a different, but cheaper than the replacement board that they couldn't give me an in-stock date on. I ended up having to shell out extra just to replace their broken board. The replacement I got didn't work straight out of the box, wouldn't power on, or charge. They did just go ahead and process this, though. The replacement they tried to offer instead of in-store credit was an even lower model. That's just a slap in the face. On my first board the edge cracked right off the second has major issues with calibration and movement it spazzes for no reason. That was the one when the pricing return craziness happened. If it shows it's cheaper on your site, why would you offer me a lesser unit instead of the better one that was cheaper? It looks bad when, instead of trying to equal or upgrade for their product, they attempt to downgrade it. The customer isn't always right, but the math doesn't lie.

Bought a compact bike everything was working well then all of a sudden the throttle stopped working. Contacted Jetsons electric spoke with agent Jonas Lavares and he walk me through some troubleshooting. In the end, the unit was replaced. Definitely recommend Jetsons bikes.

Amazing customer service! Prompt, helpful responses and eager to solve the issue we were having.

Gracias por la ayuda a los trabajadores que brindan apoyo a la jente gracias Rose irea una trabajadora amable que Dios la bendiga

I contacted Jetson customer service for help with product registration after purchasing their Axle X electric bike, and their support team was quickly able to get the product registered for me! The product itself is of great quality as far as I've been able to discern, and while there seems to be some gaps in design, they're well worth overlooking given the cost-effectiveness of the bikes. Do some product research before your purchase, and you'll be well satisfied with Jetson's end of the bargain.

Thank you Daisy Abregana for your assistance. I received a fast reply and update. I really like the Jetson brand of three wheeled kids scooters.

Best customer service I have ever experienced. Jonas Lavares was professional, extremely nice, and very accommodating.

My ebike suddenly wouldn't start. After attempting to contact Jetson on their chatline, I had no success. After emailing Jetson, I received a few replies but nothing conducive to resolving my problem occured. After much frustration, I somehow located the phone number for Jetson. Thank goodness. I spoke to Rose Masayon who remedied the situation in no time. I am very satisfied with the result Ms Masayon and Jetson provided. I will continue to use Jetson products solely based on my experience with the customer support number and Ms Masayon.

I needed some help with my son’s Jetson E-scooter. Jonas Lavares picked up my email and handled the situation brilliantly. Great customer focused experience Thank you

I had some questions about my Jetson ebike. Rose Irea was the representative that took my ticket and helped me get the answers I wanted and more than I thought I needed. Was prompt to my to my questions and quickly found solutions. Excellent service! I can only hope I get Rose Irea again if I need further service.

Ok I bought my nephew a Jetson Lyra Hoverboard from Walmart worked great for week and then even after recalibrating still had issues well walmart refused to do an exchange or refund for it and told me I had to get a hold of manufacturers..I tried the website first to submit a claim and it kept taking me to same page...finally I found them on Facebook and messaged them and got a response right away and they have shipped us a new one as replacement and it was super easy smooth no hassle to deal with. Just sent em reciept and description of what was happening and they took care of it. Super happy because Walmart was really hitting a nerve because they're supposed to honor it even if it has warranty and you have 30 days to return product. But super happy with how quickly and efficiently they helped resolve our issue.

We had an issue with our scooter and I didn’t save the name of the first person that helped me but she was wonderful and then when I didn’t get an email with my tracking number I reached out again and the second person quickly answered my question. Thank you. Jonas Lavares

They really stand by their warranty. It was a fast and easy process to get my problem fixed. Definitely will keep doing business with them.

We had an issue with the screen on one of our scooters we just purchased and Rose Irea has been emailing with me and quickly helped me with a solution and answered all my questions. Great company with amazing customer service.

Rose Irea was a great help with my warranty claim. So happy it went so smoothly.

Jonas Lavares over at Jetson was fantastic. Handled my warranty claim quickly and professionally. Find job sir, wish all companies could be as efficient Thanks Rich Kelley

Contacted support for my e-bike in which Jonas was able to quickly find a solution! Great customer service!