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Review summary
Red Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.
Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril
We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.
Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.
Do not sign up with this company , they do not do what they say they will do .had pensioners discount with previous company,they said I didn’t have discount, went back to previous company and get my pensioner discount . Would not recommend them to anyone
Used to be okay but now deceptive, dishonest and incompetent
We were with Red for many years, they were good with pricing and regular with bills. However since May 23 when we installed off peak hw, we hadn't seen a bill. Long long long waits on the phone resulted in no action. Curiously we would enter our acc no and instantly got hung up on. Without entering our acc no we waited and waited. After a complaint finally got through in early October they apologized and said two bills would come by end of October, noting new off peak rate discount. This took a few hours to sort. They even gave us a $100 discount credit for our trouble which showed up in my online acc. By end of November, still no bill. We complained to ewon, the energy ombudsman. They stepped in and forced Red to send a meter-read bill, not an estimate. The bill finally arrived mid December -an estimate. Ouch. Nowhere was there an off peak rate given. And they took back our $100 credit! Filthy vindictive bas***ds.
Something has seriously gone wrong with Red Energy. Change of management? Cost-cutting? I read somewhere they were fined for anti competition last year. A search should bring it up.
We have moved on to another utility with a slightly higher rate but much better reviews and reliability. Left Red for dead. Don't just look at costs when comparing utilities; service and reliability is just as important.
With Red's constant lies and long phone waits, DO NOT EVER TRUST THESE SCUM BAGS.
Btw, interesting a couple of old 5 star reviews appear at the top of TP :/
Was a loyal customer for 5+ years with red energy and then it went down hill fast. Originally they had the best prices then slowly started to manipulate my loyalty. I was on a flat rate tariff then they changed it to a flat rate + demand. I quizzed them numerous times as to why I was being charged a demand rate as well. I was told they couldn't change it they only charge from the information in what my provider (energex) gives them. Well seems ironic that I went to another retailer who had no problem putting me on a flat rate tariff (which is cheaper than red), a lower daily supply charge than Red, who have a clear billing process, are between $80 - $100 per quarter cheaper in comparison to Red Energy and you don't have to be on hold for over an hour to talk to someone. So yes red energy is Australian and I would love to support Australian owned BUT I won't support a company that appear to have mislead me and penalised me because of my loyalty.
Great at taking your money, soon as something goes wrong it's too much effort
Having been with Red for 5 years...my gas bill each quarter was $100 give or take a few bucks, didn't even think about it, easy. Then suddenly they send me a bill for just under $1000 any fool can see this is not correct, the reading is not even close to what is on the meter. Their call centre eventually answered (always have 'higher than expected call volumes' - suggesting their expectations are way too low or the call centre is chronically understaffed) They ask me to send a photo of the meter - I do. Red decide this is not correct and arrange a reading themselves. So a month and a half later I get a bill for another $500 for that month and a half - again the reading bears no resemblance to what the meter actually says. Eventually having emailed back and forth over almost two months (I aint trying the call centre again!) I finally get a corrected bill. No apology, no explanation, just a new bill and the money they took for the initial bill in 'credit'.
Nope - soon as I got that refunded to my bank account I switched retailers. That was a lot easier and quicker than sorting out the correct reading.
There's a lesson to be learnt by both parties in that isn't there?
Absolutely useless, avoid like the plague
Usage with red energy $265 for 21 days. Changed to origin and my account was $77 for 30 days. Same usage !!! ive paid them the same as optus and the thieves will not be getting another cent. Their claims to be cheaper and cap prices is a total scam.
So bad luck to change to Red Energy before checking their review
I am so bad luck not to check the review before we join Red Energy. It is so bad customer service that I have never come encountered. Right after I changed to Red Energy, there is no Hot Water for two nights, I called a technician to come to check and they said that you have recently change to a new service provided of your electricity, I said yes, just changed to Red Energy, then they said that something need to be switched but they did not switch it, so there is no electricity because of it. Then I emailed to Red energy, there is no responses. Then I called them and waited for so long, then the answer comes back "we can do nothing, this is not our fault." I tried to lodge a complaint on their website, they do not have such section, no where that you can complaint their services and do not think they will look after you if there is anything happen, they would just tell you " we can do nothing. " I change to Red Energy because we want to earn Qantas point, I will contact Qantas to complaint them.
On hold for 1 hour then gave up. The on-hold music is terrible - distorted and goes up and down in volume - it's like listening to AM radio at night as it fades in and out. And i am sick of being told that there is an unusually high number of calls at the moment ! Every call centre uses that script all the time ..what BS ....i guess some marketing type thought that would make us calmer and more understanding but it has the opposite effect. I suggest more operators
Like other energy retailers, my bill has instantly jumped by almost 35%. Have tried to call to discuss this so I can weigh up my options, however wait times are a minimum of 45 minutes, after which you will hear the operator breathing, and then promptly hanging up without saying a single word.
How many times does a customer have to try calling a company before they will finally answer the call?
Unacceptable levels of customer service.
I would rate this company as zero as I could. What does this company not understand about customer service. How many messages are on here about customers having to wait an hour or more to get through to you on the phone? Maddening.
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