RW

Richard W

1Reviews
2.0
2 out of 5 stars

Reviews by Richard W

2 out of 5 stars

On hold for 1 hour then gave up

On hold for 1 hour then gave up. The on-hold music is terrible - distorted and goes up and down in volume - it's like listening to AM radio at night as it fades in and out. And i am sick of being told that there is an unusually high number of calls at the moment ! Every call centre uses that script all the time ..what BS ....i guess some marketing type thought that would make us calmer and more understanding but it has the opposite effect. I suggest more operators