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Review summary
Red Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.
Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril
We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.
Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.
This company uses pathetic intimidation tactics to get customers to sign up with them
"Leanne Gunstone" of this company keeps sending me mail threatening to disconnect my Gas service if I don't sign up with them
When I informed their Customer Solutions team via email that I am already with another provider and do not have anything to do with Red Energy, someone named "Callum" still tried to persuade me by saying "You have received this letter from Red Energy as we are financially responsible for the meter and gas supply. If no action is taken, we will disconnect the gas meter at the soonest available time."
I replied asking " why did Red energy decide to be financially responsible for the meter and gas supply without my consent and authorization?" and haven't heard back from Callum for 10 days now.
I thought they have given up but received another 2 letters yesterday
This is disgusting and pathetic behaviour - harassing me with threats to disconnect when they even don't know my name and has no way of sending a bill.
Don't know how they are allowed to conduct business in this shameful manner.
terrible company to deal with. Took over 3 months to get my electricity connected after many phone calls. Still waiting on a call back when there was a problem with my bill back in Nov. Going to move to another supplier.
Unhappy with how Red Energy closed my gas & electricity accounts. They direct debited my credit card without a single statement showing a matched value. The amount charged lay buried in multiple statements across both accounts. That's not how it's done. I need to evidence the credit card charge to the ATO. If I give them multiple statements and say "go work it out" they would reject them. A restaurant doesn't say "pay us this amount but go check the menu" to work out how they got the total. They itemize the bill. That's how they do it and the how the commercial world does it. Aside from that, no issues. Lift your game, Red Energy.
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