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Review summary
Red Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.
Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril
We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.
Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.
Signed up less than 2 months ago and haven't even received my first bill. Red energy are already sending out a letter saying they are increasing the price. Absolute scummy and misleading practice! Avoid at all costs. I have already disconnected and will never return
Absolutely shocking gas/electricity company! AVOID!!!
* Long on-hold wait times!
* Continuous errors and problems with billing!
* Don’t respond to messages/correspondence sent via email or via their online portal!
* Staff and Managers who show sheer incompetence to correctly manage problems/errors, with an inability to resolve in a timely, efficient and effective manner and process!
Better off with one of their competitors, and paying slightly more!
Longtime Customer for over 10yrs and I find out Ive been getting ripped off for yrs. Because "Oh you're on the old plan". Yet no one bothered to look after a longtime customer. Absolute disgusting service
I love Red Energy. Lets be realistic the price differences between suppliers is minimal. We are talking about cents, not dollars. So customer service really defines these companies.
I was in a hard place and no way I could pay whole bill amounts every 3 months so Red put me on a payment plan where I could pay an affordable amount every 2 weeks based on past usage. If usage was less, they would ring and we would lower these payments. Only once had to raise elect payments.
I have dealt with lot of electricity companies over the years. Red energy has to be the WORST experience among all of them. They would never come to do a reading and would always send us estimated reading which would be 1000's above our actual reading. When we went ahead and attempted to cancel their services they were very unhelpful. The customer service attendant that I spoke to was rude and annoyed with me while I was trying to explain my issues with their estimated bill. They charged us extra for a "Special reading of the meter" because they sent us an estimated bill instead of coming to my house to read the meter. Mind you they had no issues coming to our house to read the meter when we initially joined the services. Unhelpful, unreliable and the worst company out there.
My experience with Red Energy was disappointing. They erroneously billed us $650 more than our previous cycle, refused to investigate, and demanded retroactive payment for electricity not billed previously.
Called on the 16/Feb/24 to join Red and start on the new bill date from 22/Feb/24, they decided to take over my origin bill from the 22/Nov/23, called Red and asked why I got a bill from them when the takeover date was ment to be the 22/Feb and that I was going back to my old provider, I was also told I'd save $90 a quaeter
on service fees, I was lucky if it was $30 a quarter,
In the end origin did the work that quarter they deserve the pay for it and not have red energy take over the bill 3 months prior to the date stated.
I should have known better, red energy were doing this when door knocking trying to poach business years ago, if they are that desperate for a dollar they have to try and swindle an extra 1/4 it just shows me how much they CAN'T be trusted when.
When you look and see a 2 star rating and a tone of bad reviews for a reason, its because they haven't been to good with the customer service, personally I'd avoid them like the plague.
I'm classed as a Life support person for energy and applied with Red Energy on Monday 5th, I provide all the correct details and told them i'm registering for life support, they did not contact me till the Friday 9th regarding the new account instead waiting several business days to advise me they can not offer me an account on Friday the day before the weekend and i move on the 12th, Absolutely disrespectful behavior, and very dishonest knowing minim notice is 2 business days for any new connections. I'm taking the matter to the AER and Energy Ombudsman as i am classed as being on Life support and the new address will not have power connected, they should advised me the very next business day from lodgement of a new service of not being able to offer me a service so i can make other arrangements in time, because of there dishonest behavior i can not use my Life support equipment at the new address which is putting my health and well-being at high risk.
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