Was a loyal customer for 5+ years with…
Was a loyal customer for 5+ years with red energy and then it went down hill fast. Originally they had the best prices then slowly started to manipulate my loyalty. I was on a flat rate tariff then they changed it to a flat rate + demand. I quizzed them numerous times as to why I was being charged a demand rate as well. I was told they couldn't change it they only charge from the information in what my provider (energex) gives them. Well seems ironic that I went to another retailer who had no problem putting me on a flat rate tariff (which is cheaper than red), a lower daily supply charge than Red, who have a clear billing process, are between $80 - $100 per quarter cheaper in comparison to Red Energy and you don't have to be on hold for over an hour to talk to someone. So yes red energy is Australian and I would love to support Australian owned BUT I won't support a company that appear to have mislead me and penalised me because of my loyalty.