So bad luck to change to Red Energy before checking their review
I am so bad luck not to check the review before we join Red Energy. It is so bad customer service that I have never come encountered. Right after I changed to Red Energy, there is no Hot Water for two nights, I called a technician to come to check and they said that you have recently change to a new service provided of your electricity, I said yes, just changed to Red Energy, then they said that something need to be switched but they did not switch it, so there is no electricity because of it. Then I emailed to Red energy, there is no responses. Then I called them and waited for so long, then the answer comes back "we can do nothing, this is not our fault." I tried to lodge a complaint on their website, they do not have such section, no where that you can complaint their services and do not think they will look after you if there is anything happen, they would just tell you " we can do nothing. " I change to Red Energy because we want to earn Qantas point, I will contact Qantas to complaint them.