Used to be okay but now deceptive, dishonest and incompetent
We were with Red for many years, they were good with pricing and regular with bills. However since May 23 when we installed off peak hw, we hadn't seen a bill. Long long long waits on the phone resulted in no action. Curiously we would enter our acc no and instantly got hung up on. Without entering our acc no we waited and waited. After a complaint finally got through in early October they apologized and said two bills would come by end of October, noting new off peak rate discount. This took a few hours to sort. They even gave us a $100 discount credit for our trouble which showed up in my online acc. By end of November, still no bill. We complained to ewon, the energy ombudsman. They stepped in and forced Red to send a meter-read bill, not an estimate. The bill finally arrived mid December -an estimate. Ouch. Nowhere was there an off peak rate given. And they took back our $100 credit! Filthy vindictive bas***ds. Something has seriously gone wrong with Red Energy. Change of management? Cost-cutting? I read somewhere they were fined for anti competition last year. A search should bring it up. We have moved on to another utility with a slightly higher rate but much better reviews and reliability. Left Red for dead. Don't just look at costs when comparing utilities; service and reliability is just as important. With Red's constant lies and long phone waits, DO NOT EVER TRUST THESE SCUM BAGS. Btw, interesting a couple of old 5 star reviews appear at the top of TP :/