Great at taking your money, soon as something goes wrong it's too much effort
Having been with Red for 5 years...my gas bill each quarter was $100 give or take a few bucks, didn't even think about it, easy. Then suddenly they send me a bill for just under $1000 any fool can see this is not correct, the reading is not even close to what is on the meter. Their call centre eventually answered (always have 'higher than expected call volumes' - suggesting their expectations are way too low or the call centre is chronically understaffed) They ask me to send a photo of the meter - I do. Red decide this is not correct and arrange a reading themselves. So a month and a half later I get a bill for another $500 for that month and a half - again the reading bears no resemblance to what the meter actually says. Eventually having emailed back and forth over almost two months (I aint trying the call centre again!) I finally get a corrected bill. No apology, no explanation, just a new bill and the money they took for the initial bill in 'credit'. Nope - soon as I got that refunded to my bank account I switched retailers. That was a lot easier and quicker than sorting out the correct reading. There's a lesson to be learnt by both parties in that isn't there? Absolutely useless, avoid like the plague