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Review summary
Red Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.
Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril
We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.
Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.
This is insane. I've had it with Red Energy. We were supposed to get a bill for the last service. My bill went from $300 to over $950. They've double charged me for for 2 months straight. I've been trying to deal with this since July. They can't get their numbers right. I have receipts and bank transactions to prove my side. Can't get on the phone with them, they never answer. Now they send a message saying pay or else it goes to a collection agency. Well Red... you've left me no choice. Now you can deal with the ombudsmen and I'm going elsewhere. Should be taking you to the Press with the way you handle (or don't handle) your customers.
I'm so done with this!
Can't believe my bill has gone from 900 to $1900
You must be kidding me
I'm done and out
On hold for 35 mins and still no answer
I don't care who I go with just not these theives
My first attempt at calling them after transferring energy providers and it took and 1hr 30 minutes to get through which is just not acceptable.
I was calling as signed up with them in July but they presented me with a quarterly bill with no explanation. The lady was lovely when I got through but not much help. After a month with them I going to look at moving already. Yes there energy prices may be cheaper but when you need to talk to someone 1.30 minutes is crazy,
As a brand new customer to Red Energy I have been hold for the past 45 minutes to speak to a customer service officer re the transfer of my Gas account from another energy provider. Signed up on the 23/07/2023, have not received any notification re my Gas account. Not a good start people.
Terrible moving experience, months wait to get the new meter in place, then it didn’t work. 4 months in still smart meter not reading and bills are huge and over estimated
Minimum call waiting time has been 45 mins on hold!!
Website has limited functionality and don’t bother emailing them they never respond
Will be leaving when I can get hold of someone!
If I could give them 0/5 I would as a score
My last automatic meter read failed so Red Energy did an estimate(I accept that).
When my bill arrived, my rates had gone up by over 50% and the estimate beared no resemblance to any usage we had ever had. I tried to call them numerous times. Giving up after 30mins each time. There is no provision for a call back. I wrote them an email. There reply never mentioned the over 50% price rise and just stated that the estimate was based on the usage from the same time last year! Unfortunately for us the estimate showed no correlation to our usage at the same time last year or any other time. The clearly never even looked at our bill. A company who couldn't care less about it's customers. Keep well clear of Red Energy.
waited 45 min on hold then told the billing team were working on problem and could i hold while they worked out billing discrepency . Had gone through the process 6 weeks earlier and was told the new revised bill would be sent it never was and they demanded payment , asked if they could call me back when they arrived at a decision and promptly told no i would have to wait on hold and they would not contact my number to give results of the bill revision . Still waiting believe my power will be cut off before they would contact me. FRE
Don’t trust Red Energy with something as important as your electricity connection. I waited 4 days and still no power, completely incompetent. When I called their customer service line they could not have cared less. No wonder so many ppl complain. There are professional businesses out there this is not one of them.
This used to be a great company that cared about its customers. No more. Now instead of receiving exemplary customer service, you receive none. Have never been so disappointed in an Australian company especially as I used to tell people to switch over to Red Energy. Not anymore.
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