★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rebel Internet is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
Impossible to get hold of someone that knows what they're talking about
UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or customer services capability. They promise to call back, never do. They promise to reply to emails, takes days. Router came misconfigured and locked so even when I connected to it via ethernet I was unable to manually setup the PPPoE settings. Waste of time, avoid.
EDIT: I have shared my details with you, feel free to call and I'd gladly give my direct feedback as I've been trying to do for the last few days.
Line did go down for a few days and they did everything they could to help asap, Kevin was very helpful and we got credit back for the next month due to the inconvenience.
Rebel persevered through a long, arduous process getting Openreach to install FTTP. Openreach would not allow me to initiate contact to arrange an appointment which is mind-numbingly short-sighted and unhelpful being a teacher that cannot take calls during the day.
I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafone, BT, and their labyrinthian, unfair contract terms and predatory 'customer service'.
Great product with no issues . The only broadband service that offers a monthly rolling contract. Call answers quickly, unlike the big boys . Excellent Customer service . I highly recommend them
Woke up this morning Saturday. No internet. Did the usual palarva switch off back on. No internet. Called only to be told they are out of hours! Only a messaging service so looks like I'm in for no connectivity for days!! No smart TV no Amazon shop ( live remotely) no use of smart devices etc etc. Warning!!!! Internet that works? Well no and when it doesn't there's no help outside of office hours UPDATE AND RESPONSE. Matter sorted however still disappointed that the first person I speak to on a 24/7 support service is an out of hours messaging service. I was told that my only option was to leave details for a call back but no promise that it would be looked at that day. Thankfully was a nice day and we could go out but with a 95yr old father with limited mobility this really wasn't convenient
I don't know what we've done to not get the service other people so clearly get.
When we first signed up with Rebel Internet, the process was seamless. Purchase and installation were quick and efficient - I genuinely thought we were in for a premium experience. Unfortunately, that promise completely fell apart once we actually started using the service.
From the start, we experienced persistent connectivity issues. We were restarting the router multiple times a day, and when we reached out to the support team, we were told they would "run updates" on our router. Why a customer has to manually request firmware updates in 2025 is beyond me — if your service relies on an up-to-date router, why isn’t that happening automatically?
Now, to give credit where it’s due: the staff we spoke to were generally polite and helpful — until today.
This afternoon, our WiFi completely died. No signal. No devices could connect. We tried every reset, every restart, every cable shuffle - nothing. So I did something I’d never done before and phoned them.
The first agent took our details and said they'd escalate it to the service team and mark it "urgent." I waited. 30 minutes passed, then 45. Still no callback. So I called again — this time, another agent told me the exact same thing: they could “re-raise” it as urgent. I asked if I could be transferred to the service team directly. "I can’t transfer internally," he said. Strange.
Then I asked for a direct number. “Can’t provide that either,” he replied. Why not? “I just work reception.” Reception? Is Rebel Internet such a sprawling empire that it has a team of receptionists passing messages around while customers sit without service?
By this point, I had no WiFi, no answers, and no confidence left in this company. So I asked to speak to the cancellation team. And - you guessed it - he couldn’t transfer me, but could “take my details and pass them on.”
This is not what 24/7 customer support looks like. Taking phone numbers and not following up is not support. It’s a call centre echo chamber.
It’s such a shame, because Rebel’s marketing and glowing Trustpilot reviews suggest a modern, customer-first ISP. In reality, it’s been unreliable, opaque, and frustrating — and worse, it’s not cheap. I’ve never had this much trouble just trying to get working WiFi.
Without some glowing turnaround, We’ll be cancelling our service, taking the hit, and moving on. I genuinely hope others read this before making the same mistake.
I’ve been dealing with unreliable WiFi for over a week, and when it finally went out completely, I reached out to customer service—despite their claim of 24/7 support, no one could give me a clear answer or even a rough timeline for when my service would be restored. Every time I asked for a technician, I got the same generic response: “We can’t provide a timeline.”
My WiFi is still down. I haven’t received any updates, confirmation that my issue was escalated, or any form of follow-up. I’ve made multiple attempts to speak with representatives, but they’ve been consistently rude and unhelpful.
The most frustrating part? It seems like the only way to get noticed by this company is by writing a bad review. For anyone who works from home like I do, the lack of support and accountability makes this service completely unreliable. I cannot recommend it to anyone.
My experience with Rebel has been almost completely positive. The router was easy to set up and hassle free, and even came with an ethernet cable.
The pricing was clearly explained on the website and at only £40 a month + £10 for a Home phone, I thought it was pretty good.
It even has an app that you can install called Plume that syncs with your router which allows you to monitor your internet activity, restrict usage, etc.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
