Rebel Internet
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I don't know what we've done to not get the service other people so clearly get.
When we first signed up with Rebel Internet, the process was seamless. Purchase and installation were quick and efficient - I genuinely thought we were in for a premium experience. Unfortunately, that promise completely fell apart once we actually started using the service. From the start, we experienced persistent connectivity issues. We were restarting the router multiple times a day, and when we reached out to the support team, we were told they would "run updates" on our router. Why a customer has to manually request firmware updates in 2025 is beyond me — if your service relies on an up-to-date router, why isn’t that happening automatically? Now, to give credit where it’s due: the staff we spoke to were generally polite and helpful — until today. This afternoon, our WiFi completely died. No signal. No devices could connect. We tried every reset, every restart, every cable shuffle - nothing. So I did something I’d never done before and phoned them. The first agent took our details and said they'd escalate it to the service team and mark it "urgent." I waited. 30 minutes passed, then 45. Still no callback. So I called again — this time, another agent told me the exact same thing: they could “re-raise” it as urgent. I asked if I could be transferred to the service team directly. "I can’t transfer internally," he said. Strange. Then I asked for a direct number. “Can’t provide that either,” he replied. Why not? “I just work reception.” Reception? Is Rebel Internet such a sprawling empire that it has a team of receptionists passing messages around while customers sit without service? By this point, I had no WiFi, no answers, and no confidence left in this company. So I asked to speak to the cancellation team. And - you guessed it - he couldn’t transfer me, but could “take my details and pass them on.” This is not what 24/7 customer support looks like. Taking phone numbers and not following up is not support. It’s a call centre echo chamber. It’s such a shame, because Rebel’s marketing and glowing Trustpilot reviews suggest a modern, customer-first ISP. In reality, it’s been unreliable, opaque, and frustrating — and worse, it’s not cheap. I’ve never had this much trouble just trying to get working WiFi. Without some glowing turnaround, We’ll be cancelling our service, taking the hit, and moving on. I genuinely hope others read this before making the same mistake.