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Review summary
PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions.
Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally.
The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great.
I would highly recommend them as a company and for the support their staff provide.
Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour
La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.
Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.
I was foolish enough to believe the adverts from Robins and Day, saying that to reserve a vehicle for viewing for £99 was simple. The advert then says that if you do not wish to proceed with buying the vehicle your £99 reservation fee will be returned in 3/5 working days. The truth of the matter is that they took my £99 in seconds, however getting it back was another matter. Firstly, PSA did not answer any emails, secondly the Robins and Day garage in West London did not answer the phone. I spent nearly a whole day trying to chase my money. The Robins and Day hub in Coventry called me to say that they could not support my claim for my own money, and I had to deal with PSA finance direct. A lot occurred during my efforts to retrieve my own money involving me losing my cool and threatening them with legal action. I requested a refund on 11/10/22, it did not show on my statement until 20/10/22. When I tried to query this with Robins and Day customer service, I was told this is normal. We take your money in seconds and make you wait for your own money back when we feel like returning it. I was treated with no respect whatever, it was obvious that because i had changed my mind about the car purchase i was no longer important to them. Please take my advice and steer clear from these people. Don't just take my word for it look at all the other reviews.
I paid off my settlement fee using the payment system on the sight. I checked my bank account yesterday to find that the company took the payment again. I am now £2000 overdrawn. I am trying to get a refund but all I have received is an automated responses saying they will read my email in 3 days and the refund could take 10. I have been up all night worried as I’m not sure how I’m going to pay my bills and put food on the table during that 10 day period. I feel as though I’m being punished for a mistake made by the company. I would avoid this company and I would advise that the online early payment system is avoided too as they just take your money anyway.
I was looking to make a lump payment to reduce my direct debit. All nice and easy got the quote and paid through the requested method with all required reference codes.
Move on 40 days .. I get an email which makes government bureaucracy look like plain .English so I send back a reply .. but looks like a PSA mess up.
They had despite it being all done in good time not processed the payment. Shoddy so far but not awful so sit tight.
Tried to get an answer used chat but too complex for them so called.. usual pants 25-30 min lost life to get a person. Did it then put on hold and then after 8 min line opens chattering noise I say hello and they drop the line.
Another 25-30 min lost.. sorted but frankly they are very very unprofessional. They try to use poor English to not admit an error and frankly if you need customer service there just really poor.
Absolutely awful company who are shamelessly profiteering. Leased a van through a 3rd party. The van was immaculate on return and in the same condition as when its was leased but they 'inspected' it and demanded £500. When I queried it and said I would pay in instalments they sent letters threatening debt collectors etc. Seriously, avoid at all costs!
Buenos días.. Seguro que a alguien más le ha pasado..
He vendido un coche c3 a citroen tenia 1 año lo han tasado a la baja les he tenido que pagar un denero más la cancelación.. Y fin de ese coche... Pues siguen cobrando se un dinerito todos lis meses... Que Yo devuelvo.
Al cancelar ese coche compre un C4.. Pues no puede descargar el contrato siempre da error.. Y no quieren enviármelo.. Esto les parece serio??
A alguien más les ha ocurrido algo parecido??
Me gustaría saberlo y como lo solucionaron.
Nous sommes le 20/09/2022.
J'attends le certificat de cession de mon vehicule depuis le 10/08.
le chèque de banque pour le rachat a été encaissé en 2 jours...
j'ai donné un appel téléphonique par semaine au minimum avec à chaque fois un mensonge en réponse. On vous l'envoie par mail et par courrier.
rien et rien.
Adieu Peugeot !
Absolutely Horrific, completely had over by a so called payment break for covid its now added another 6/7 months to my agreement. Took a week and a half to respond to a voluntary termination (which was made after 2.5years + 3 months for the payment break) to then tell me i had another 6-7 months before i was at my 50% point (way more than 3 months break)
I feel its absolutely disgusting this company has profited from a national crisis and this shouldnt be allowed
We only used PSA as Peugeot UK use them for car leasing finance.
They are basically dishonest and unbelievably difficult to deal with.
It would take too long to explain all the underhand tactics they use to extort money from you but just to say we had to take them to the Financial Ombudsman Service to fight to recover an inspection fee they kept trying to charge us (after we cancelled the inspection appointment correctly). We won that case but it took a lot of time / effort on our part.
The current battle is that they are now trying to charge us £400 for 2 x parking fines AFTER WE HAD RETURNED THE VEHICLE.
I CANNOT URGE YOU ENOUGH TO AVOID THIS COMPANY
I cannot believe Peugeot use them. I wont lease Peugeot again if PSA are involved.
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