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Review summary
PSA Finance UK Limited has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I have been using PSA Financial Services Limited for two years now following a recommendation to seek advice on ameliorating all of my work pensions.
Raividas Jay has met with me to undertake a review of my pension plans and the trends for each year as my financial circumstances might change occasionally.
The meetings are informal and are geared towards securing the best outcome for me rather than anyone else so is truly independent of other interests which is great.
I would highly recommend them as a company and for the support their staff provide.
Plus que lamentable refus de stellantis de modifier une date de prélèvement pour le crédit voiture prélever le 31 le salaire est virer le 2 ou 3 donc découvert tout les mois 👎 malgré 3 appels et un courrier rien à faire je suspend le prélèvement et saisie le médiateur ce jour
La experiencia perfecta, Pascal el vendedor de Carza, muy atento, me ha acompañado en mi primera experiencia con un Peugeot 2008 híbrido automático, de momento la experiencia genial.
Lo mejor la atención de Jordi del concesionario Opel de Mataró. Sus explicaciones y seguimiento correctísimo. Acabo de comprar el coche así que espero todo siga bien.
I used PSA Finance for 3 cars purchases, including my current car, over the last 11 years, never had a problem with them, they are very quick at processing payments and settlement figures, I have always been approved, when applying. They were the first car finance company I used back in 2008, no hesitation to keep using them and recommending them. I have always used them through Peugeot.
They are absolutely the worst company I have dealt with in a long time. Car insurance - they lost my no claims certificate and then refused me any no claims on my policy with them! Service plan - I phoned and emailed them to say I wanted to close it down as we were buying a new car, but they did nothing and then tried to take another payment through the direct debit, which I had already cancelled.
Their customer services is a joke! AVOID AT ALL COSTS!
I URGE you to read this review before deciding upon purchasing your next vehicle by way of PSA Finance.
Having purchased a brand new faulty Peugeot 3008 via PSA Finance from Robins & Day in Chingford in March 2018, I attempted to resolve the fault by returning my car back to Robins & Day Chingford on two occasions.
The fault lay with the failure of the automatic stop/start function, which Robins & Day claimed was not faulty, despite it not working properly. Instead, they claimed it wasn't working because of the way I was driving it, which is rubbish and has been proven so by several mechanics and technicians, all of which were verified.
To cut a long story short, I escalated my complaint to Peugeot customer care and subsequently Peugeot's UK board of directors in order to hopefully resolve the issue, but Peugeot's directors then passed me on to their terribly poor lawyers, Geldards, who attempted to fob me off, telling me I had too much time on my hands and that I was 'fighting a losing battle'.
I then contacted PSA Finance I order to reject my vehicle, and spoke to somebody called Jamal who became my case handler. Jamal was sympathetic to the issue, while also stating during another call that Peugeot were now refusing to deal with me and would not respond to any correspondence.
Having then sought a health check for my vehicle with a third party - in this instance it was the AA - it was established that my car didn't just have one fault, but FOURTEEN. Please remember, this car was approximately eight months old at the time.
The AA produced a report from their diagnostics machine showing all faults, which were shrouded by actual Peugeot codes, so we were unable to determine what these were. A faulty battery was also diagnosed, despite Peugeot claiming just a few weeks before that my battery was in good health.
I forwarded the reports to PSA Finance and contacted Jamal and his manager in his absence, Michael, in order to continue with the rejection of my vehicle.
Both Jamal and Michael agreed over the phone that I was well within my right to reject the vehicle on the basis of the faults and the opportunities Robins & Day Chingford had to identify and fix them.
Fast forward a few weeks and I received a call from Michael at PSA Finance stating I was unable to reject my vehicle, while denying he had ever said this. I was also told I needed to speak to Peugeot in order to reject the vehicle. When I explained Peugeot would no longer speak to me and that I was required to reject my vehicle via PSA Finance as this was who I was paying for it, the call went absolutely nowhere.
After 12 weeks of PSA Finance being in receipt of my complaint, and having gotten nowhere with them, I contacted the Financial Ombudsman Service who have now agreed with my argument and I am now in the process of getting PSA Finance to come and collect my car.
Don't go near PSA Finance with a bargepole.
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