PSA Finance UK Limited
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Beware of Robins and Day and PSA
I was foolish enough to believe the adverts from Robins and Day, saying that to reserve a vehicle for viewing for £99 was simple. The advert then says that if you do not wish to proceed with buying the vehicle your £99 reservation fee will be returned in 3/5 working days. The truth of the matter is that they took my £99 in seconds, however getting it back was another matter. Firstly, PSA did not answer any emails, secondly the Robins and Day garage in West London did not answer the phone. I spent nearly a whole day trying to chase my money. The Robins and Day hub in Coventry called me to say that they could not support my claim for my own money, and I had to deal with PSA finance direct. A lot occurred during my efforts to retrieve my own money involving me losing my cool and threatening them with legal action. I requested a refund on 11/10/22, it did not show on my statement until 20/10/22. When I tried to query this with Robins and Day customer service, I was told this is normal. We take your money in seconds and make you wait for your own money back when we feel like returning it. I was treated with no respect whatever, it was obvious that because i had changed my mind about the car purchase i was no longer important to them. Please take my advice and steer clear from these people. Don't just take my word for it look at all the other reviews.