Project Timber

We brought a 16x10 clubhouse summerhouse. Delivery was on time. Everything was good. Only thing missing was window latches but was quickly resolved by a lady called Marie and was expedited Delivery. Easy to put up by us 2 women, instructions were clear and I would definitely purchase from them again.

Website easy to use. Decided on a delivery date but then had to change due to personal issues. Contacted Project Timber changed without any problems by putting it back a week and that's when things went wrong. The evening before, received an email to say shed would not be delivered as agreed due to not being able to get it on the lorry in time. Took numerous phone calls to make contact with Steven, who was absolutely useless, arranged for the next day delivery which was not convenient then said it would be delivered on a Saturday, agreed. Two hours later, sorry courier company do not work on a Saturday, agreed on the following Friday, no written confirmation received, I had to chase it up to ensure it was being delivered when they said it would. No one returns phone calls. Eventually it arrived. Some of the panels measurements are out and therefore making it difficult to line things, up, parts damaged and instructions not great. no follow up from anyone to ensure I was happy etc. Definitely would not recommend.

Following on from my previous review, I have now given up with this company. I eventually was offered £70 as compensation for all the hassle, poor quality product and materials, and ridiculous incompetence from customer services, different person almost every time, no-one quite knowing how to deal with it, one person apparently lost their job over it, I suspect that was about an email that was recalled before I read it but we'll never know. The offer was pitiful and rejected immediately, it was offensive and not what we were looking for. It was then raised to £100 with a request to remove my review, we'd had enough of flogging a dead horse by this time and were about to reject it and take it as a lesson. During this period we had a bit of a storm on 5th October and a large chunk of the roof felt was whipped off by the wind, (as I said before it was paper thin, the cheapest they could get away with) so I then had to purchase two rolls of roof felt which cost £80 so we accepted the £100 to pay for the felt and have now put the matter behind us and will never buy from them again. I have added new materials etc. now new felt and sealed and fixed the shed to be usable though I would think that all the fixing will void any warranty. I will NOT be removing the review as it is a true account of the horrendous chapter this has been and people should be able to see all reviews good and bad, not just the nice ones from friends and family.

Purchased a 12 x 6 pent shed in April, had to complain about the number of spit panels, cracks etc the company refused to send out replacements. Whilst assembling the shed panels didn’t match up had to customise to make them fit. Now we have had a drop of rain it would appear the rain water is seeping through the nail holes where the boards are nailed to the frame work. Save your money stay away from this company everything about the shed is cheap Jim watson

item was brought for my disabled daughtern for a sensory room, no screws , no handles or locks, agreed i would buy them and they would refund which they haven't, so it wouldnt be left in the rain as i paid for internal wall/insulations. On starting to build, we found no roof parts , no joists to support outside walls , and no door fittings to attach doors , all this while it being left in the elements for now 6 days . I paid extra to have it insulated , which isn't all weather as it like a thin plaster board , which is now all soaked through, and the internal walls you can see all the nail holes where the wet has got in and damaged the walls , was not sent in any protect wrapping to protect these internal walls. Apprently according to the customer service inside and out is all weather from the elements. One person delivered for huge wall panels so could not be monuverd safety by one so I had to help which isn't an issue but again a bit of a suprise. I have spent so much time on the phone and email , and there is no urgency. I told them not to send parts as I wanted to return it or a replacement. Apparently, it needs directors' approval to return and will need to be checked for missing parts and damage. said they would call me back multiple times and haven't, haven't refunded additional screw costs , said I would meet in the middle and that they could send me a whole new summer house , but apparently I would incur a charge for this even though I don't have a full house and the walls are ruined from the rain. Looking at reviews and speaking to other buyers people are still waiting over 5 weeks for refunds or parts ,or just a call back , the goods are ruined due to the amount of missing parts and rood missing, the warranty of the item would be null an void as it insist it needs to be treated within 2 weeks , how can that be done if you can't erect it. Please please check all reviews they have nearly as many 1 stars as 5 stars. I wish i had. I have had to get my bank involved and put in a dispute through consumer rights. They want me to keep it in the condition its in and let my disabled child play in a house , that has been soaked wet through for days and doesnt have all the parts to build it safetly.

Not happy with this company brought what I thought was a beautiful summer house. Arrived the date I wanted 5th September over half damaged. Communication was going well but then offered to replace damaged items nearly two months later still not arrived I asked for your company to come and collect due to this. Which was agreed. But then I had a delivery with the wrong parts needed to wrong address again emailed serval times no response tried to call no answer. Not happy with the service I am receiving still have broken summer house on my drive no way to be able to put it up and no response to my emails. It took me month to choose the right one for me and now I just wished I didn’t bother. Tried to call and no answer. This is not what I call a great company

Shed arrived a day early, not a bad thing. Panels were all different sizes and caused a bit of a headache when putting it together. Had to improvise in places. What should have been an easy job turned into something else. Now it’s up and with all the rain we’ve had some of the panels are wet inside, doors are sticking together and hard to close .

I visited their factory before purchasing and was pretty impressed to be honest. Their Sales guy Andy (now left) was great and gave us all the time we needed. We subsequently purchased a £4204 summerhouse and that’s where the good service ended. When delivered the summerhouse was damaged and I reported that to Nicole (now left) who promised faithfully that a replacement would arrive in two days. It never arrived even though I waited a week. No communication and so many promises to do better came to nothing. The build went ok but many panels were warped and two particularly were short by about 5cm so there’s a gap that I will need to fill. The metal supports for the roof buttresses were a joke, they were probably made out of tin cans and gave little to no support at all. Once it was built, we discovered that the window kit was missing. I called and it turned out that they were having problems with their supplier (not sure that was true) and it became clear that they knew they had supplied it with the kit missing and had failed to tell me. They promised it would arrive within 4 days and I went and bought hinges to make it watertight but there’s loads of stuff in the kit. Four days came and went and I complained, they offered £40 compensation and the £22 for the hinges I bought. I got £45.35 and God knows where that figure came from. The window kit arrived a few days ago, so about 3 weeks in total from the promised date. I’ve called all the numbers I have for sales, customer care and deliveries but no one is answering the phone so I’ve written a formal complaint to them and unsurprisingly I’ve received no response. I wouldn’t be surprised if more staff have left/been sacked. Be aware many staff are in China or elsewhere outside the UK even though you phone a U.K. number it’s re-routed. I’ve given up now, they’re an absolute shambles. Don’t buy for Gods sake.

My review is for Marie in customer service, I did have a slight issue with my order but she has been very helpful and friendly throughout. This is our 2nd project timber shed and would recommend to others

DON'T SEND MONEY TO PROJECT TIMBER. THEY ARE GOING UNDER. I have been struggling to get fixings sent for weeks.Today no one answering the phone except in the Philippines. I asked if they were going into liquidation as have worked in that area and got told yes.

Gave this 1 star because the system wouldn’t let me do zero stars. Shed deliver on time was about the only good thing! Fixing kit for windows and doors were missing spoke to the driver, he hadn’t loaded them and they weren’t with other bits, spoke to customer service, they said they’d get it to me straight away! 1 week numerous phone calls, emails, conversations with people apologising but still no fixing kit. That not even starting on the quality of a £2000 shed!

Despite bringing the delivery forwards at PT’s request, the order was only partially delivered, missing all fixings for windows and doors. This meant I had to rearrange the fitters at my own cost. I was told 3 times that the parts would be delivered in the coming days but each time nothing was delivered. I was told twice by customer care that someone would call me back day but no one ever does. To this date my workshop is sat in the rain awaiting the parts for it to be completed… Unless you enjoy being lied to and incurring extra costs, do NOT use this company.

Ordered on line. A good price, glad it’s made in the UK. Steven who works there was in contact through out the purchase and delivery. All arrived intact because the shed was packaged well and clearly looked after by their transport company they use. Cheers John

shed arrived with 2 broken panels, Nichole over the phone was very helpful and she made sure to help me with any issues, she also managed to send the replacements over night, unfortunately the replacement parts arrived broken but i just fixed it rather than complain again, multiple nails are shot in at the wrong angle and have either missed half or all of a batton, multiple pieces of cladding are cracked or damaged, none of the pieces are actually square to each other, whole shed arrived damp and warped, the bag of extras they sent for the windows and cladding for the gaps are just wrong i only have 3 out of 4 for multiple pieces and i have extras for parts i don't need, spent 1300 for what looked like a good shed but it wasn't up to standard

Where do I start? I am well disappointed with the quality and craftsmanship of my mew 10'*10' tall hobbyists apex shed, Like always you get what you pay for but to pay over £1000 I was certainly expecting much better quality as listed , After delivery and having to check all 26+ panels and a large amount of tiny to large pieces of trim, I found 4 panels were not fit for fitting, (extremely warped framing,T&G panels split, splitting timber from nails ,trim pieces broke/behond warped, roofing felt roll damaged on delivery pallet,the list goes on) Project timber organized replacement parts to be sent, but not much better on replacement items,and it's impossible to check every part especially before erecting, this then led to other problems during the build process, opening window frames are poorly made with split framing from the screws used in manufacturing were not pre drilled (strange since on instructions it states to pre drill everything ???) And on install 2 of the 4 opening windows were warped? I tried everything so far to rectify but still no luck so on 1 window it leaks, Roof trusses were uneven so I had to adjust so that the roof apex fitted properly, I was becoming more and more fed up with the whole process of the build, I'm not the only one that has had these problems so looks like a common thing, I won't be using this company again, I don't see any quality control being used before leaving the factory, Where is does the stated built by expert craftsmanship come into the construction? I would not recommend and to urge anyone thinking about purchasing from this company to do there research and check all the negative reviews, I was going on what project timber advertised,

My Den Insulated Composite Garden Office 10ft x 8ft The delivery was bang on time, but the parts are heavy, and it really was a 'kerb side' delivery, with only one driver, who was helpful in passing things out of the van, but drew the line at helping to remove things. Luckily for me a neighbour came and helped me, otherwise I may not have actually managed. So it is really essential to have help to unload when the building comes. The quality of the components was very good. I had builders erect it for me - I'm getting a bit too old for major DIY projects - and they remarked how well it came together. Parts generally fitted well and in a straightforward manner, with very little that caused any problem, and any construction problems were very minor. The instructions - all 100 pages of them - were very clear. They do not provide paper instructions, so a printer to print out the pdf's pages is a good idea. The builders managed to build it all in one day, but it took longer than we all anticipated. There was one major problem, which needed Project Timber's help. This was an incorrect double glazing unit, they sent the wrong one, so it didn't fit the window frame. An easy mistake to make, but a little annoying nonetheless. Project Timber were very helpful with this, I was helped by Nichole, who sourced the correct part for me quite quickly. This was packed up and sent to me via a courier. Unfortunately however the courier lost it - although quite how they could lose a large and very heavy double glazing unit beggars belief. However, as soon as Nichole was informed of a 'no-show,' she checked with the courier, and upon discovering the situation, she arranged a driver to come and personally bring me the replacement glass. This was a round trip of over 300 miles for the driver, who was the same driver who brought the original office parts. The window arrived at around 9pm this evening, but it's here, and now the office can be completed. I now have a lovely building, with just the missing glass to put in, and then it needs to be electrified so I can use it. I found Project Timber efficient to deal with, with pretty good communication and Nichole was a great help in sorting out the missing glass. And the product is well made. You really do need help, both to unload and to assemble the building, but I would certainly buy from them again. I would almost give them 5 stars, but not quite due to the mix up in the original glass panel, but they deserve at least a 4.5 star for sure.

Fast delivery shed great purchase and Nichole from customer service sent new Perspex windows free of charge even though they didn’t have to as the original Perspex windows were damaged by my builders project timber are five star company highly recommended

I can’t recommend Project Timber. I placed my order on 22nd August and chose delivery for 19th September. On 1st September, I got a call asking if I could take delivery earlier, on the 11th, but I declined as I wasn’t available. On 18th September, I called to confirm delivery and was told everything was on track. The next day, the driver Carl was great and very helpful, but he had to tell me that the rubber roof and window install kit weren’t included. Customer service said the roof would come the following week and the window kit around the same time. Because rain was forecast, I had to buy tarpaulin to keep things dry, which I feel should have been reimbursed. When I started building, I found more problems. The threshold strip was missing, and the door opening measured 1875mm, the same as the doors, meaning they didn’t fit properly due to uneven edges. The suggested fix was that I plane the doors myself. I don’t own a plane, and when I asked if I’d be reimbursed for buying one, I was told no, and if I couldn't borrow one, they will see what they can do. Wanting to get on with the build, I bought one anyway. Although missing timber parts eventually arrived, the packing list had incorrectly shown them as included, and I also received duplicate parts, which made me question quality control. The rubber roof finally turned up, but as of 1st October I still haven’t received the window kit, and reimbursement of the Tarpualin will be looked at after I get all the parts (will I ever see this arrive?) Communication has been poor throughout. I wasn’t told about missing parts until delivery, and I’ve had to chase for every update. I do think the quality of the timber is good (Although I paid for all the upgrades), but the fit and finish is poor, with nails missing their intended location, cladding overhanging openings (which need to be cut), or not meeting the edges. 20th Oct update - still waiting for the "Window Kit" and partial refund promised to me over a week ago. I emailed twice last week to clarify what was in the missing kit, and also about my refund. I think I've now been ghosted. Worst experience ever, and I've had issues with companies featured on BBC Watchdog too (see other reviews)

After ordering, I bust my arm and these guys kindly assisted with pushing back the delivery several times and were then quick to respond when I need instructions re-sent. In the end I got someone else to put the shed up and everything went perfectly. No parts were missing and every single panel was square. Very happy with my choice and HUGE thanks to Nichole and the team. These guys were a great find. My arm still hurts, but my shed looks great!

Shed was cheap so was expecting it to be of lower quality it was ok for the money shame the panels were all bowed and one was broken. After repair it was serviceable. Fit of the panels wasn’t great but workable. Overall ok for the money but do expect to have to work on it to make things fit.